Community Manager (On-Site) - Etobicoke

Sterling Karamar Property Management•Etobicoke, ON

7d•CA$55,000 - CA$65,000•Onsite

About The Position

Responsible for the management of a residential property in an effective way with the highest level of customer service to both residents and owner. Operate within our standards of safety, high quality customer service and efficient operations.

Requirements

Minimum High School diploma (Grade 12/13).
Ability to read and write English fluently.
Ability to accurately perform intermediate mathematical functions.
Ability to understand and perform property management software functions.
A minimum of two years’ experience in residential property management or a related field.
Valid driver license.
Be willing and able to be on call and work irregular hours.

Nice To Haves

College Degree.

Responsibilities

Supervise operational staff working in and around the residential property.
Maintain the highest level of customer service in relation to residents.
Communicate effectively with residents and relevant others. Ensure that any areas of concern are addressed promptly and thoroughly.
Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents.
Focus on resident retention.
Assist and ensure all resident and owner complaints are handled promptly and appropriately.
Prepare and process documentation related to parking agreements, locker agreements, and key release forms, ensuring all information is accurate and compliant with company policies. Collect payments as needed.
Facilitate lease signings with approved applicants prior to move-in, ensuring all necessary documentation is completed, utilities are properly set up, and insurance coverage is verified.
Enter insurance details into the resident portal to ensure accurate and up-to-date records.
Submit received cheques to the Property Manager for processing at Head Office in a timely manner.
Assist with tenant communication regarding outstanding balances, using phone calls, emails, and door-knocking as appropriate to ensure follow-up.
Distribute notices and correspondence as required, ensuring timely delivery and compliance with relevant policies.
Code and approve invoices from suppliers and contractors.
Conduct pre-inspection and inspections of vacant units, note deficiencies and prepare building reports.
Schedule maintenance work.
Place service calls with contractors. Coordinate contracted work.
Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies.
Take initiative to propose improvements of property management processes or procedures.
Provide prospective residents with the rental application requirements and follow up with them to completion.
Collect the First & Last Month Rent, Home Insurance Confirmation and all the signed forms required including parking/lockers etc.
Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection.
Notify applicants of the status of their application within two business days of completion.
Record all leased units, including vacate date, date leased and move in date.
Regularly inspect all vacant units to confirm clean, ready conditions as directed by Property Manager.