Community Manager - Daytona

Elandis•Daytona Beach, FL

4d•Onsite

About The Position

ELANDIS, recognized as a Best Place to Work in Multi-family for 2025 and 2026, is seeking an experienced Community Manager. This role is responsible for overseeing all aspects of apartment community operations, providing excellent customer service, and ensuring the community meets its financial and occupancy goals. The Community Manager will supervise on-site staff and manage contractor/vendor relationships, operating in accordance with company policies and all relevant laws and regulations.

Requirements

Minimum 2 - 5 years previous experience with residential property management
Knowledge of Multi-Family Operating Systems
Proficiency in multiple PC software packages such as Microsoft Office
Familiarity with Internet & Windows
Excellent organizational skills
Excellent communication (written/oral) skills
Excellent interpersonal skills
Ability to manage changing priorities
Ability to meet deadlines
Ability to work independently
Ability to follow through on assignments with little direction
Demonstrate effective conflict resolution skills
Demonstrate effective customer service skills for interaction with residents, vendors, and co-workers
Must have valid driver's license
Must have auto insurance
Must have reliable transportation
Available a minimum of 40 hours per week
Must be available evenings, nights, and weekends for staffing needs and emergencies

Responsibilities

Conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multifamily industry.
Coordinate all aspects of apartment community operations.
Supervise entire on-site staff, including Assistant Community Manager, Leasing Consultant(s), Service Manager(s), Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), and Housekeeper(s).
Oversee all work completed by a contractor or vendor.
Demonstrate ability to understand financial goals and operate the asset in the owner's best interest.
Maintain accurate records of all community transactions and submit requested reports on a timely basis.
Assist Regional Manager with annual budgets and income projections.
Maintain budgeted guidelines, seeking opportunities to increase revenue and decrease expenses.
Ensure timely collection, posting, and deposit of all rents and late fees/check charges.
Oversee evictions, utility cut-offs, and manage collections for delinquency.
Provide vendor/contractor communications regarding scheduling, billing, vendor relations, and certificates of insurance.
Ensure accurate processing of purchase orders and invoices in the operating system.
Ensure community is meeting or exceeding its budgeted occupancy goal.
Maintain awareness of local market conditions and trends.
Implement ideas for marketing the community and improving resident satisfaction.
Ensure market surveys are completed regularly and suggest changes to rents, fees, and policies to remain competitive.
Confirm leasing staff techniques are effective in closing new applications.
Ensure prospective residents are welcomed and given a community tour.
Handle incoming phone calls from prospective residents and enter proper guest card information in the operating system.
Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data.
Review and approve all applicants, confirming qualifications and auditing information in the operating system.
Audit and sign all lease documents, confirming file matches the operating system.
Ensure lease files are complete and properly executed and maintained.
Document conversations and activity with prospective residents and residents in lease files and the operating system.
Responsible for office opening on schedule and maintaining the condition of the office and model apartments.
Attend any corporate scheduled meetings.
Maintain records on all aspects of management activity on a daily, weekly, and monthly basis.
Submit required reports to the corporate office on time.
Physically walk and inspect the community regularly and verify the condition of vacant apartments.
Develop an understanding of maintenance and repair of key systems to offer guidance on work quality and efficiency.
Update availability daily.
Coordinate with the service team to ensure timely turn of apartments after move-out.
Maintain a positive customer service attitude.
Address resident concerns and requests in a timely manner to ensure resident satisfaction.
Develop and/or implement resident retention programs.
Ensure distribution of all company or community-issued notices.
Submit Lease Renewals to the Regional Manager for approval with suggested rent and fee changes.
Ensure delivery of approved renewals to residents according to company policy.
Review all notice-to-vacates to determine the cause of move-out and if the resident can be retained.
Screen, hire, orient, and train new personnel using successful techniques and company directives.
Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.
Plan and assign weekly/daily office staff schedules and assignments.
Coordinate maintenance schedules and assignments with the Service Manager.
Administer performance improvement action plans consistently and in a timely manner.
Document appropriately, communicate situations to supervisor and Human Resources, and terminate properly when necessary.
Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis.
Represent the company in a professional manner at all times.
Learn and ensure compliance with all company, local, state, and federal safety rules.
Ensure that unsafe conditions are corrected in a timely manner.
Direct staff to follow a "safety first" principle.
Lead emergency team for the community and ensure proper response and handling of all community emergencies.
Report all liability events and incidents to the corporate office immediately.
Ensure all workers' compensation claims are reported and proper paperwork is completed.
Complete pertinent safety checklists with the service team.
Walk the property regularly to look for any safety hazards.
Serve as a liaison with local community, government officials, and public safety officials under the guidance of the Regional Manager.
Perform any additional duties or tasks as assigned by supervisor or senior management.