Community Manager

the Opportunity•New York, NY

7h•Hybrid

About The Position

We’re seeking a culturally fluent Community Manager with experience supporting large, recognizable consumer brands. This role focuses on building brand affinity, managing high-volume social communities, and identifying cultural opportunities. The ideal candidate has exceptional written and verbal communication skills, strong Instagram and TikTok expertise, and a passion for social media trends and audience engagement. Agency experience is highly preferred but not required. The position is a hybrid contract role requiring three days per week in the office, with work locations in NYC, DC, ATL, CHI, or Texas. The schedule is 40 hours per week during EST business hours. The contract may have the potential to convert to a permanent role, and hybrid attendance is required for conversion.

Requirements

2–4 years of hands-on social media community management experience.
Experience supporting large, recognizable consumer brands with significant social followings and active communities.
Exceptional written and verbal communication skills, including the ability to adapt messaging to different brand voices.
Strong hands-on experience with Instagram/Meta and TikTok community engagement.
Experience personally managing comments, mentions, audience interactions, and high volumes of user-generated content.
Strong understanding of social media trends, internet culture, emerging creators, and consumer engagement.
Experience with social listening, community monitoring, and identifying relevant brand opportunities.
Excellent judgment, attention to detail, organizational skills, and proactive communication.
Ability to work independently, meet deadlines, and collaborate effectively with cross-functional teams.
Availability to work EST business hours.

Nice To Haves

Agency experience, particularly within social media, creative, digital marketing, or PR agencies supporting major consumer accounts.
Experience with nationally recognized retail, fashion, beauty, lifestyle, home, or other consumer brands.
Familiarity with social media management and listening tools such as Sprinklr, Sprout Social, Khoros, Hootsuite, or Archive.
Experience with Reddit, Threads, and YouTube Shorts.
Experience identifying influencers, creators, and culturally relevant engagement opportunities.
Ability to translate community insights into broader social media recommendations.

Responsibilities

Manage daily community engagement across Instagram, TikTok, and other social platforms for major consumer-facing brands.
Respond to comments, mentions, conversations, and user-generated content while maintaining a consistent and authentic brand voice.
Monitor high-volume social conversations and identify emerging trends, viral moments, and culturally relevant opportunities.
Build meaningful connections with audiences to strengthen brand affinity, engagement, and community loyalty.
Identify relevant creators, influencers, and emerging tastemakers for potential brand collaborations.
Conduct social listening and translate audience conversations into actionable recommendations.
Proactively flag potential brand issues, sensitive conversations, and real-time engagement opportunities.
Collaborate with social strategists, creative teams, and internal stakeholders.
Maintain accurate engagement trackers, documentation, and reporting.
Demonstrate excellent judgment, responsiveness, and communication in a fast-paced environment.