Community Manager (UK)

Greenpark

5d • Remote

About The Position

This is a dedicated social media role with the primary objective of maintaining and growing engaged communities for diamond lovers in the USA. Greenpark is a global, award-winning digital agency specializing in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. We do this through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Requirements

• Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
• Strong written communication skills with an adaptable, on-brand tone of voice.
• Interest in (or knowledge of) diamonds, fine jewellery , or luxury lifestyle content.
• Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
• Ability to work independently, manage time efficiently, and meet deadlines.
• Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).
• Experience in rigorous reporting and capturing insights into project progress.
• You live & breathe Greenpark’s core values ‘We Strive ’, ‘ Acting Together ’, ‘ With Kindness ’ - championing openness, respect, innovation, and teamwork - so that every interaction, both internally and externally, reflects our commitment to our values.

Responsibilities

• Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
• Engage with the community in an appropriate tone —answering questions and sparking deeper conversations.
• Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
• Flag trending topics, FAQs, or sensitive comments to the content teams.
• Track engagement metrics and community sentiment to help inform content and strategy.
• Stay up to date on diamond/ jewellery trends and relevant news to ensure timely and relevant responses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed