Community Manager - The Fort Apartments

Ackermann Group • Indianapolis, IN

2d • Onsite

About The Position

The Ackermann Group is seeking a full-time Community Manager to join their team at The Fort Apartments, a 224-unit community located in Indianapolis, Indiana. The Community Manager will be responsible for recognizing and understanding the ongoing needs of the community and for carrying out or directing the onsite team to accomplish all budgeted and operational objectives. This role involves maintaining a strong strategic awareness of the community’s evolving requirements, collaborating with the Recruiter and Regional Manager on recruitment, providing leadership and coaching to the leasing and maintenance teams, creating performance goals, and establishing a site-level meeting framework for clear communication. The Community Manager will also function as a decision-maker for resident and prospect feedback, leverage property management software for performance evaluation, collaborate on marketing strategies, ensure efficient maintenance operations with the Maintenance Supervisor, manage site-level Capital Expenditure projects, and perform other assigned tasks. The role requires demonstrating the ability to perform various job functions as needed to meet operational demands and ensure a high level of service and efficiency.

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + at least one Saturday per month, 9:00am - 4:00pm (additional Saturdays may be required depending on needs of property)
• At least 2 years of residential property management or relevant leadership, operations, and/or performance management experience
• A high school diploma or equivalent is required
• Proven ability to meet the financial goals of a community
• Proficiency in property management software and Microsoft Office products.
• Understanding of applicable Fair Housing laws and standards
• Excellent verbal and written communication skills

Nice To Haves

• Certified Apartment Manager (CAM) certification preferred
• Bachelor’s Degree is preferred
• Experience with Yardi Voyager, Rent Café CRM, EliseAI, AIRM is preferred.

Responsibilities

• Maintaining a strong strategic awareness of their community’s evolving requirements related to facilities and performance
• Collaborating with the Recruiter as well as Regional Manager to recruit & interview candidates
• Providing leadership, coaching & supervision for the leasing and maintenance teams while creating performance goals
• Creating site level meeting framework to support clear & consistent communication within and across the team
• Functioning as decision maker for resident and prospect related feedback and concerns
• Leveraging Ackermann Group’s property management software and reporting capabilities to evaluate and manage property level occupancy & financial performance
• Collaborating with leadership team on the implementation and execution of marketing strategies
• Collaborating with the Maintenance Supervisor to ensure an efficient overall maintenance operation is in place. This includes unit turns, grounds maintenance, preventative maintenance & service request completions
• Managing site-level Capital Expenditure projects while collaborating with leadership team
• Demonstrating the ability to perform various job functions as needed to meet the operational demands of the property, ensuring a high level of service and efficiency in all areas
• Taking responsibility for other work-related tasks as assigned by the Regional Manager.

Benefits

• Competitive annual compensation + quarterly bonus and commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED