Community Manager
JLL•Boston, MA
•Onsite
About The Position
As a Community Manager at JLL, you will shape a brighter way for our clients, tenants, and visitors by building a vibrant onsite and virtual community. In this role, we choose to take the more inspiring, innovative, and optimistic path toward success by designing memorable events and providing exemplary concierge services. You will blend a hospitable, creative personality with sharp business acumen and tech-savviness to manage property programming, digital amenities, and marketing.
Requirements
- Bachelor's degree or equivalent work experience.
- At least three years of experience in marketing, event planning, or hospitality.
- Experience coordinating event logistics and managing budgets.
- Proficiency with Microsoft Office, iOS, and digital marketing or graphic design software.
- Strong organizational, time-management, and multitasking skills in fast-paced environments.
- Excellent communication skills and an approachable, professional demeanor.
- Self-starter mindset with the ability to work independently.
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Previous concierge, luxury hospitality, or VIP guest service experience.
- Deep knowledge of local dining, cultural events, and entertainment trends.
- Experience with social media management and digital community platforms.
- A collaborative spirit aligned with our belief that the most effective teams are built when everyone is empowered to thrive.
Responsibilities
- Plan and host property events, networking sessions, and health and wellness programming.
- Manage property amenity spaces, including tenant lounges, conference centers, and common areas.
- Oversee the programming budget and negotiate contracts with local vendors.
- Create property newsletters, marketing collateral, and social media content using brand standards.
- Maintain the property mobile app portal, including conference reservations and local partnership info.
- Serve as a property ambassador, providing high-touch concierge services and local recommendations.
- Assist property management and leasing teams with tours and welcoming new tenants.
- Deliver accurate reporting on events, app engagement, and billing to the finance department.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
