Community Manager

TM ASSOCIATES MANAGEMENT INC • Friendsville, MD

9h • Onsite

About The Position

TM Associates is a family-owned business dedicated to its mission and values, focusing on creating positive resident experiences. With a history of growth from seven to over 500 team members, the company is committed to building and managing excellent communities. The Community Manager role involves overseeing the complete operation of a site, supervising staff, and ensuring high standards of performance. TM Associates is an Equal Opportunity Employer.

Requirements

• Possess a valid driver's license and a driving record acceptable to TMAM for site errands, including trips to banks, stores and other vendors.
• Must have access to reliable vehicle transportation for errands from property.
• Able to communicate both orally and in writing using English and use of basic arithmetic skills.

Responsibilities

• Assure that tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of complaints and prompt action to find a resolution.
• Counsel and refer residents as appropriate.
• Achieve and maintain close to 100% occupancy.
• Perform recertification of residents' income, where applicable.
• Provide direction and assurance that rental programs are properly executed.
• Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment.
• Employ qualified and competent maintenance personnel and establish good tenant relations with maintenance personnel.
• Regularly inspect buildings, grounds, and the physical appearance of the property, noting deferred maintenance and other related data.
• Prepare reports based on regular inspections, outlining property condition, cleanliness, and a summary of maintenance operations.
• Inform the Regional Manager in writing of any observed deferred maintenance and property deficiencies, noting specific locations, conditions, and recommendations for corrective measures.
• Provide direction and guidance to maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.
• Establish central office procedures with the approval of the Regional Manager.
• Interview all potential residents and process verifications to determine eligibility.
• Confer with the Regional Manager on all evictions, lease violations, and special arrangements.
• Manage rent collection and record keeping, including frequent trips to banks.
• Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.
• Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory, and a library of pertinent data relating to equipment and buildings.
• Purchase needed supplies and equipment within budget constraints and maintain necessary administrative records of purchases.
• Develop and implement site activities for residents such as special events and recreation activities.
• Prepare and respond to all pertinent correspondence.
• Attend mandatory meetings and seminars.
• Other duties and responsibilities as assigned by Regional Manager and/or TMAM Management.

Benefits

• Full medical, dental and vision insurance at an affordable rate on the first day after the first full calendar month of employment.
• 401K match program, eligible to start contributing on your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed