Community Manager

Avanath•Chicago, IL

12d•Onsite

About The Position

Avanath is a leading property management company focused on providing affordable housing. This role is responsible for overseeing a community efficiently and profitably, fostering resident and associate satisfaction and well-being, aligning with company and owner objectives. The ideal candidate will possess a high degree of professionalism and positive engagement, with a strong aptitude for community building and creating positive experiences for residents and staff. Success in this role is driven by building relationships with residents, vendors, and community partners, adopting a collaborative approach to achieve organizational goals. An authentic and professional attitude is crucial for addressing resident and staff concerns, utilizing organizational support services and senior leadership when necessary. The role requires active listening and a commitment to ensuring every resident and staff member feels seen, heard, and valued.

Requirements

5-7 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and Tax Credit qualifications required.
Strong interpersonal, verbal, and written communication skills
Capacity to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance
Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Responsibilities

Ensure a positive experience for the entire resident life-cycle, from move-in to move-out.
Implement a system for providing all necessary services to residents, including prompt acknowledgment and correction of complaints.
Serve as an advocate for residents by effectively communicating concerns to senior leadership.
Function as a resource center for residents on community-living matters.
Organize and manage all resident events and retention programs.
Refer residents to appropriate services and agencies for assistance.
Maintain secure, confidential resident files.
Regularly review community budget comparisons to understand financial health.
Drive financial growth through marketing, leasing, and identifying additional revenue streams.
Manage and execute all budgets, rent rolls, projections, and occupancy goals.
Implement a system to achieve 0% rent delinquency.
Prepare and produce accurate and timely monthly reports and financials.
Prepare the Property Annual Operating Budget with the Regional Manager.
Prepare and submit subsidy vouchers (when applicable).
Oversee large capital projects and facilitate inter-departmental communication.
Challenge team members to achieve higher performance by setting and communicating goals.
Coordinate and oversee on-site operations, including budget implementation, compliance, vendor relationships, rent collections, and accounts payable.
Promote high-performing team execution through regular feedback, training, and development.
Empower collaboration and inclusivity, building trust and transparency.
Demonstrate effective communication skills with residents, community, agencies, owners, and team members.
Regularly assess employee performance through on-the-spot feedback and performance reviews.
Recognize high-performing team members and manage underperforming team members with clear expectations.
Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules for maximum operational efficiency.
Ensure the community's curb appeal is immaculate at all times.
Conduct all business in accordance with company policies, Fair Housing, ADA, and other relevant laws.
Meet compliance and eligibility requirements set by local, state, and federal agencies.
Ensure proper procedures are followed as detailed in employee and management handbooks.
Respond to potential housing violations and liability concerns.
Seek approval and guidance from the Regional Manager within specified parameters.