Community Manager - NYC

Compass Group•New York, NY

11d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Community Manager will plan engagement events and lead communication strategies. They will play a crucial role in fostering a positive and inclusive workspace culture, keeping the team motivated and connected. Responsibilities include hosting teams of various sizes and ensuring a seamless workplace experience. They will provide resources and knowledge about office operations and logistics to key stakeholders. Leading a supportive team, they serve as a comprehensive resource for supporting departments, drive projects to completion, and act as connectors between vendors and other parties. Additionally, they will create policies and procedures to enhance workplace services.

Requirements

Strong verbal and written communication skills
Service excellence mind set
Proficient in Microsoft Office
Capacity to work independently and successfully complete projects
Proactive mindset to anticipate and support changes in our business
Ability to effectively manage multiple tasks simultaneously.
Strong organizational skills.
Basic IT & AV skills
High School Diploma (or equivalent) required; college preferred.
Four years prior work experience required; preference is to have worked in an office service in a professional or corporate work environment, hospitality, or similar background.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Current knowledge or ability to learn computer-based systems required for position functions.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Nice To Haves

Adaptable: Thrive in organizations that constantly evolve and adapt
Independent: Comfort with ambiguity and self-starter with an aptitude for defining new processes
Problem solver: Experience working with teams and collaborating across groups to achieve desired results.
Collaborator: Work closely with the hospitality team and other support departments
Detail oriented: High attention to detail, ensuring quality and accuracy of work
Creativity: Creative thinker and ability to build out creative content
Passionate: Curious and love experimenting with different approaches to find the most efficient solution to a problem

Responsibilities

Track and report the success of events with pre-event and post-event reports and presentations.
Track all facilities requests and job orders to completion
Enforce company workplace policies i.e. clean desk, open work areas etc.
Plan and execute weekly, monthly, quarterly and annual community engagement events
Curate global alignment within all company sites
Develop and maintain event budget
Preparation of monthly reports for client, including supply of statistics for key services
Maintain relationships with client stakeholders, soliciting feedback for continuous improvement.
Serve as escalation for all previously communicated issues and concerns
Assist LOB with move logistics and space operation
Log calls for issues to suppliers
Liaise with suppliers to ensure timely issue resolution