Freelance Community Manager with Chinese (Gaming) Fixed-term contract

Keywords Studios

20d•Remote

About The Position

Since 1998, Keywords Studios has been reshaping how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We support video game developers and publishers through four service lines: Create, Globalize, Media & Entertainment, and Engage. Engage is one of the fastest-growing Service Lines at Keywords Studios, providing technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. We are looking for a native Mandarin-speaking Community Manager for one of our projects. This position is available across multiple locations and can be performed remotely. It is a fixed-term contract expected to last approximately a couple of months. This is a full-time position, and the required working hours are based on the UK time zone. The project might require the ability to review all incoming community interactions on different social media platforms and communicate directly with players, respond to comments and player queries in a timely manner, create engaging content for social media, assist the developer by forwarding them important information from all the issues handled with customers, help foster and maintain a safe and welcoming environment for a game community, moderate discussions and comments following set community guidelines, proactively suggest new ways to grow and care for your community, and create and update corresponding documentation and reports as needed.

Requirements

At least 1-2 years Community Management experience
Excellent knowledge of Chinese, native or near-native level
Very good English skills.
Excellent communication and writing skills.
Passionate about video games and social media.
Strong understanding and experience in different social media channels.

Responsibilities

Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
Responding to comments and player queries in a timely manner.
Creating engaging content for social media.
Assisting the developer by forwarding them important information from all the issues you handle with customers.
Helping foster and maintain a safe and welcoming environment for a game community.
Moderating discussions and comments following set community guidelines.
Proactively suggesting new ways to grow and care for your community.
Creating and updating corresponding documentation and reports as needed.