Community Manager
The Skyline Group of Companies•Belleville, ON
•Onsite
About The Position
The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.
Requirements
- Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
- Valid driver’s license with satisfactory driving record and automobile insurance may be required.
- Computer skills (Word, Excel, e-mail/web) are required.
- Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.
Responsibilities
- Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
- Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
- Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
- Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
- Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.
Benefits
- Employer Paid Health & Dental Benefits
- employee savings plan (We invest in your future with our ESP match!)
- paid volunteer days
- ongoing training
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
