Community Manager - Stoneridge

Dominium•Pflugerville, TX

17h•Onsite

About The Position

Dominium is seeking a Community Manager to join their team at Stoneridge, a 256-unit apartment community in Pflugerville, TX. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring professionalism and rapport. This position oversees the day-to-day operations of the property.

Requirements

Three years of multifamily property management experience required
Proficient in MS Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills (English)
Ability to speak in front of groups of people
Must be reliable
Exceptional time management and organizational skills
Must be able to think independently
Must be able to work with minimal supervision
Must be able to coach, mentor, and manage others

Nice To Haves

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred
Tax credit experience preferred
Accounting and administrative background preferred
Yardi experience preferred
Ability to speak a second language is a plus

Responsibilities

Manages daily operations and may be expected to fulfill duties of any open position, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure physical curb appeal and cleanliness.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts orientation and training with employees, partnering with Human Resources as needed.
Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement.
Hires and terminates employees in accordance with company policy, Federal and State laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving resident issues fairly and promptly.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due on the first of the month, maintaining thorough collection procedures.
Sends files for evictions in a timely manner and ensures files go to the collection agency according to policy.
Handles all details of move-ins and move-outs, paying special attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks and compares them to the move-out checklist.
Processes applicant files for screening in accordance with the property’s designated housing program(s) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated time frames.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently, and in accordance with Dominium’s policies and procedures.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within approved budgetary allocations.
Ensures the property is in a presentable condition at all times by regularly walking the property, including vacant units, grounds, and interior common areas.
Reviews work order response time and follows up with residents to ensure satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and all relevant manuals (e.g., Preventative Maintenance, Yardi), as well as procedures related to Compliance (Section 42, Section 8, etc.).
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.
Supervises all site personnel; trains and/or is responsible for work performed by staff members or contract vendors; and establishes schedules and assigns necessary personnel to properly manage and maintain the community.