Community Manager - Solstice of Mesa

Dominium•Mesa, AZ

4h•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Solstice of Mesa, a 237-unit apartment community in Mesa, AZ. The role involves managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager is responsible for establishing and maintaining positive resident relations and overseeing the day-to-day operations of the property, ensuring a pleasant atmosphere and professional rapport with residents.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English) and ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manage daily operations, potentially fulfilling duties of open positions like caretaking, housekeeping, groundskeeping, and light maintenance to ensure cleanliness and curb appeal.
Act as a liaison between corporate staff and on-site management/maintenance personnel.
Meet with staff to discuss business, including occupancy goals, renewals, and projections.
Prepare and conduct employee orientation and training, and partner with Human Resources for performance reviews, salary increase recommendations, hiring, and terminations.
Maintain employee records for attendance, PTO, and performance management.
Work with residents to establish good communication and retention programs, and resolve resident issues fairly and promptly.
Follow Dominium's purchase order and purchasing procedures, oversee and adhere to accounting directives, and work within budget, notifying the Area/Regional Manager of any potential variations.
Collect rent and all monies due on the first of the month, maintaining thorough collection procedures and initiating eviction processes and collections as per policy.
Handle all details of move-ins and move-outs, including unit inspection checklists and reviewing move-out charges against checklists to maximize chargebacks.
Process applicant files for screening according to designated housing programs in a timely and accurate manner.
Report accidents and emergency situations immediately, address and correct audit findings within designated timeframes, and maintain community records in the property management database.
Conduct monthly safety meetings with all staff.
Respond to internet leads, review weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Review and sign all lease agreements, partnering with corporate Marketing as needed.
Ensure all maintenance requests are handled promptly and efficiently, continuously inspect the property for improvements, and maintain a presentable condition at all times.
Ensure office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Supervise outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stay current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Perform other duties as assigned by the Area/Regional Manager.