Community Manager

Cardinal Group Career•Austin, TX

About The Position

The Community Manager is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for residents. The role accomplishes this by directing and coordinating the community’s overall operational activities. This is a full-time, exempt position with biweekly compensation and eligibility for benefits and bonuses. The Community Manager oversees day-to-day community operations, financial performance, leasing, maintenance, marketing, safety, and resident relations. The role leads on-site maintenance technicians, office staff, and leasing team members, and works with clients, residents, vendors, and the public. Routine local travel may be required to assist properties, attend training classes, business meetings, or meet other business needs. The position involves working inside and outside apartment buildings and throughout property areas, including amenities. The work may involve exposure to unpleasant or hazardous weather, temperatures, odors, and landscape conditions. Physical activities include standing, walking, reaching, climbing, stooping, squatting, handling items, and maneuvering supplies weighing up to 20 pounds. Other related duties may be assigned by the Team Leader.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine causes, and recommend action plans to the company.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Positive, innovative approach to problem solving.
Ability to present ideas clearly, concisely, understandably, and in an organized manner; negotiate, persuade, and modify opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member.
Ability to relate well with others, including when working at a distance or remotely.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time-management and general organization skills.
Neat, professional appearance.
Strong client-relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to perform the described physical activities and access all interior and exterior parts of the property and amenities.
Ability to work indoors and outdoors in varied weather conditions and to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.

Nice To Haves

Entrata property management software experience is preferred.
Candidates with career experience as a Property Manager, Property Management professional, Community Manager, Onsite Property Manager, Apartment Manager, or Real Estate Manager are preferred.

Responsibilities

Maintain a positive, professional, and client-oriented attitude toward the company when interacting with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep activities.
Develop operating income by managing cash-flow requirements and leasing strategy.
Analyze and produce monthly financial statements, including budget variances, cash management, and receivables-collection strategies.
Maintain complete and accurate community files and records, including finalized audits that ensure lease data is correctly entered into management software.
Coordinate collection and documentation of revenues in accordance with residents’ lease obligations.
Engage and contract vendors, supervise goods and services, and approve invoices required to maintain the community.
Lead on-site maintenance technicians, office staff, and leasing team members.
Manage resident relations, including repair and maintenance requests, questions about rent charges, lease issues, and other resident concerns.
Participate in Cardinal U training as required and monitor Team Member participation in Cardinal U.
Perform other related duties as assigned by the Team Leader.