Community Manager - Tenney

Greystar Management Services•San Diego, CA

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned, stabilized apartment property with 125 units. The role manages property staff, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The position contributes to property budgeting and financial performance, oversees leasing and marketing, supports resident satisfaction and retention, and maintains the property's physical condition. It also supervises staff and helps manage relationships with property owners. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. This position is based in San Diego, California, and is eligible for up to a 100% housing discount, subject to applicable discount and unit availability.

Requirements

At least 2 years of community manager experience is listed under the job requirements.
A minimum of 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community's daily operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold any licenses or certifications required by state and local jurisdictions.
Valid driver's license, required to drive a golf cart on the property; ensure on-site staff who drive the golf cart also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices, verify supporting information, code charges appropriately, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting permitted fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to resident complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take appropriate action to maintain safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for the employee's birthday after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) plan with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
Up to 100% housing discount for this position, subject to applicable discount and unit availability.