Community Manager- Affordable Housing Senior Community

Columbia Residential Properties•Atlanta, GA

About The Position

The Community Manager assists the Regional Manager in maintaining the physical asset and maximizing its financial returns in accordance with the owner’s objectives. The role has full responsibility for day-to-day community operations and for directing and supervising staff to achieve financial and occupancy goals while keeping the property in good physical condition and appearance. The Community Manager oversees resident services, marketing, inspections, maintenance readiness, budgeting, purchasing, cash management, administrative processes, staff scheduling, and compliance with applicable local, state, and federal guidelines. For affordable housing, the position supervises ongoing compliance requirements and annual compliance audits. The role also manages critical incidents and community emergencies. Additional duties within the scope of the work may be assigned by management. The company’s mission is to provide quality affordable housing for low- and moderate-income families, an environment where team members can excel and be recognized and rewarded, and a fair return for principals and partners. Its core values are Excellence, Integrity, Responsibility, Responsiveness, Respect, and Character.

Requirements

High school diploma or GED.
At least two years of related experience.
Knowledge of business and management principles involving sales and customer service, strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Experience with property management software.
Knowledge of Low-Income Housing Tax Credit (LIHTC), Land Use Restriction Agreement (LURA), and Land Use Restrictive Covenants (LURC).
For assignments to the Public Housing Portfolio, possess or be able to obtain Certified Manager of Housing and Certified Manager of Occupancy certifications within 12 months of employment.
Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
Exhibit behavior consistent with the company’s vision, mission, and core values, and contribute to an enjoyable working environment.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.

Responsibilities

Hire, train, and empower staff, building a cohesive team to achieve property goals and objectives.
Follow and ensure on-site staff follow the company’s safety program policies and procedures.
Address the needs of residents, prospective residents, vendors, and associates with advanced customer-service skills, responding promptly and providing appropriate information about policies, procedures, and practices.
Inspect vacated units to determine necessary repairs and maintenance, and reinspect after work is completed and before the next move-in.
Assist with preparing the annual budget to maximize income, control expenditures, and meet financial objectives.
Supervise daily community operations, including marketing, unit and exterior property inspections, and capital improvements.
Perform administrative duties, including preparing reports and documents, monitoring the annual budget, purchasing goods and supplies, processing associate forms, and scheduling associate work and leave time.
Perform subordinate employees’ duties in their absence and ensure compliance with applicable local, state, and federal guidelines.
Prepare and/or present information important to residents and associates accurately and promptly.
Manage critical incidents involving residents, associates, or property, and handle community emergencies.
Manage community cash functions, including accounts receivable, accounts payable, and cash receipts.
Maintain an accurate inventory of tangible assets, analyze budget variances, and submit written findings to the Regional Manager.
Supervise ongoing affordable-housing compliance requirements and annual compliance audits.
Complete in-house training within the first 90 days of employment.