Community Manager

RPM Living • Grand Prairie, TX

21h • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, supports financial and budget management, promotes resident satisfaction and retention, coordinates with maintenance, implements leasing strategies, follows eviction procedures, and maintains positive relationships with property owners. The successful candidate is expected to demonstrate strong resident relations and interpersonal skills, communicate effectively, and be dependable, professional, and collaborative. The position is based on site, primarily in an office, with a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, and train.
• Ability to be dependable, professional, and a team player.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to read documents, computer screens, and data, and to hear and understand verbal communications in person and over the phone or computer.
• Ability to sit for extended periods and climb stairs as required.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client and owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed