Community Manager - Album Matthews

Greystar Management Services•Matthews, NC

3d•Onsite

About The Position

The Community Manager leads daily operations of an Active Adult community for residents aged 55 and older. The role is responsible for exceptional resident experiences, financial performance, regulatory compliance, team leadership, and creating a vibrant, inclusive community. The Community Manager is the primary liaison among ownership, residents, and the onsite team, and must follow company policies and applicable housing regulations, including Fair Housing, ADA, and FCRA requirements. The position oversees leasing, resident services, financial and administrative operations, maintenance, vendors, risk management, marketing, and capital projects. It manages and develops onsite staff, responds to resident concerns, enforces lease and community policies, and maintains required licenses and certifications. The role also works with ownership and asset management on performance updates, budgets, forecasting, asset preservation, revenue growth, and expense control. The work takes place in an office and throughout the community, including exposure to outdoor conditions. Routine local travel may be required. Evening and weekend work may be required. California-based Community Managers additionally use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold licenses and certifications required by state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software; Entrata, Yardi, and/or OneSite preferred.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Willingness to work evenings and weekends when required and to travel locally for tasks such as bank deposits, training, or outreach events.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Respond promptly to resident concerns, complaints, questions, and requests, resolve issues, and handle escalated disputes with empathy and problem-solving.
Complete accounting, financial, administrative, operational, and other required reports accurately and on time.
Serve as liaison with ownership, investors, and regional or asset management teams; lead site visits and provide performance updates, market insights, and recommendations.
Recommend strategies for long-term asset preservation, revenue growth, and expense control.
Oversee hiring, onboarding, training, performance management, and professional development for team members; ensure required training and certifications are current and address performance issues promptly.
Oversee lease enforcement, including apartment inspections, required notices, evictions, late fees, and other lease-authorized charges; enforce community rules and coordinate with legal counsel on evictions, disputes, and compliance matters.
Conduct daily huddles, one-on-one coaching and check-ins, and annual reviews; support team members in completing responsibilities and setting goals.
Supervise sales and leasing activities to meet revenue and occupancy goals; monitor leasing performance and metrics, conduct tours as needed, and keep model and vacant units tour ready.
Set rent rates, ensure rent and fees are collected and posted promptly, make bank deposits, and prepare and review monthly financial reports.
Oversee accounts payable and receivable, invoice approvals, and vendor billing accuracy.
Develop and execute strategies to improve net operating income through rent growth, ancillary income, and expense control.
Conduct community inspections and take action to maintain safety, cleanliness, curb appeal, preventive maintenance, and operational amenities.
Build community culture and promote resident satisfaction and retention; monitor and respond to satisfaction surveys and online reviews.
Oversee budget creation, forecasting, monthly variance reporting, and financial performance presentations to ownership and asset managers.
Protect confidential personal information concerning residents and staff.
Analyze local market and economic trends and competitors; implement and adjust marketing, leasing, and pricing strategies to achieve occupancy and revenue goals.
Direct and support maintenance and service operations, including timely work-order completion and preventive maintenance programs.
Manage vendor contracts, insurance compliance, procurement, and risk management; oversee incident reporting, insurance claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures in alignment with ownership objectives; manage capital projects, unit upgrades, and renovations.
Represent the community and company at community events and activities and participate in outreach marketing.
For California positions, manage lease files using the California-specific Lease File Checklist.
Perform other duties that support the success of the community and brand.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage, with costs discounted after 3 and 5 years of service.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after 1 year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonuses.