Community Manager

Twin Pines•New York, NY

1d•$95,000 - $100,000•Onsite

About The Position

Twin Pines Management is hiring an on-site Community Manager for the Rangel campus in Harlem, a residential community of 984 units across eight high-rise buildings. The property includes community and commercial spaces, parking, play areas, and landscaped areas, and will undergo substantial rehabilitation under the NYCHA PACT Program, including grounds and elevator work and remediation and renovation of individual apartments. The Community Manager provides proactive, hands-on management of assigned properties, aligns operations with client goals, and serves as a primary contact for client matters. The role combines client relationship management, operational and financial reporting, business-plan execution, asset oversight, performance analysis, process improvement, and compliance and risk management. The position maintains a strong on-site presence and coordinates with Property Operations/Central Office and teams such as Leasing, Maintenance, Compliance, and Business Analytics/Reporting. This is a full-time, on-site position in Harlem. The listed US base salary range is $95,000–$100,000, plus a discretionary bonus. The job description also references a New York pay range of $95,000–$100,000.

Requirements

High school diploma or equivalent required.
Prior experience in affordable, project-based Section 8, or LIHTC multifamily housing required.
Ability to walk the property and interact with residents regularly.
Ability to lift or carry up to 25 pounds occasionally.
Ability to sit or stand for extended periods.

Nice To Haves

Leasing, hospitality, or other customer-facing experience is a plus.
Familiarity with property management software such as Yardi is a plus.

Responsibilities

Serve as the primary point of contact for clients and maintain clear, consistent communication about property performance, physical condition, issues, and updates.
Build client relationships by understanding ownership priorities and aligning daily operations and long-term strategies with client expectations.
Hold client check-ins and status meetings no less than bi-monthly to review property metrics, site observations, capital needs, and operational initiatives.
Work with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
Present property performance updates covering financial results, leasing activity, maintenance trends, and physical asset condition.
Respond to client questions, concerns, and ad-hoc information requests in a timely and thoughtful manner.
Align property operations and on-site execution with client business plans and strategic objectives.
Translate client directives into actionable tasks for on-site and central teams and oversee execution.
Update clients on business-plan initiatives, including leasing velocity, compliance, maintenance programs, preventative care, and capital projects.
Maintain regular on-site presence and conduct property walks and inspections of curb appeal, common areas, resident-facing spaces, and back-of-house operations.
Identify and address operational, physical, and reputational risks proactively.
Coordinate escalation and resolution of complex issues with Property Operations/Central Office and other departments, and provide clients with timely updates and resolution paths.
Collect and analyze property, operational, and resident data to identify trends and improvement opportunities.
Partner with Business Analytics/Reporting to provide insights, recommendations, and custom reports, including occupancy, leasing activity, maintenance metrics, resident feedback, and site-condition observations.
Develop and maintain standardized operational and client-service processes across assigned communities.
Evaluate service delivery and operational protocols and implement improvements based on site observations, client feedback, and performance data.
Work with Property Operations/Central Office to integrate technology and streamline workflows.
Ensure compliance with lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
Partner with Leasing, Maintenance, and Compliance teams to address physical-condition, safety, regulatory-compliance, and operational-control risks.

Benefits

Medical insurance with multiple plan options, including PPO and HMO plans.
Dental insurance.
Vision insurance.
Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
401(k) retirement plan.
Paid time off, including vacation and sick time.
Paid holidays.
Pre-tax commuter benefits for transit and parking expenses.
Professional growth and development opportunities, including exposure to complex affordable-housing work and opportunities to grow leadership skills and regulatory and operational expertise.
Mission-driven work supporting affordable housing communities across New York City.