Community Manager - Riverbend - New Braunfels, TX

Valiant Residential, LLC•New Braunfels, TX

2d•Onsite

About The Position

Valiant Residential is seeking a Community Manager responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. This role involves the implementation of company policies, procedures, and programs to ensure a well-managed and maintained building, adhering to all regulatory agencies and investor requirements. Valiant Residential is a property management leader with over 37 years of experience, known for its Valiant Spirit—bold, innovative, and committed to excellence.

Requirements

Minimum of 3+ years of property management experience.
Demonstrate the ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
Knowledge of OSHA laws and regulations.
Ability to work evenings and weekends.
Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community.
Comply with expectations as demonstrated in the Employee Handbook.
Successfully pass a drug test.

Nice To Haves

Bilingual in Spanish is a plus.
Achieve Fair Housing certification before interaction with prospects or residents.
College degree preferred.
Certified Apartment Manager (CAM) preferred.
Accredited Resident Manager (ARM) preferred.

Responsibilities

Screen, hire, orient, and train new personnel using successful techniques and company directives.
Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis, including performance evaluations, salary reviews, time sheets, and change of status forms.
Determine transitions and promotions for on-site personnel.
File reports regarding any work-related injuries.
Maintain accurate records of all community transactions and submit them on a timely basis, including rent rolls, delinquency reports, move-ins/move-outs, accounts payable, and office supply orders.
Prepare annual budgets and income projections accurately and on time.
Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
Review, code, and approve invoices for payments.
Make daily bank deposits.
Ensure the property is rented to its fullest capacity.
Utilize marketing strategies to secure prospective residents.
Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification.
Ensure leasing practices conform to federal, state, and local law.
Ensure that credit and criminal reports are obtained for all prospective residents and that company policies and standards regarding income and prior rental history are met.
Prepare, process, and sign all leases and related forms or supervise others in doing so.
Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
Aggressively pursue lease renewals, sending notices at least 45 days before expiration.
Supervise leasing employees, ensuring good closing techniques.
Handle evictions and landlord liens.
Maintain all resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
Ensure that residents are provided with a clean, safe, and well-maintained community.
Ensure that maintenance requests are handled on an immediate one-call basis, if possible, and that residents are notified if parts must be ordered, causing a delay.
Maintain the common areas.
Ensure the availability of make-ready vacant units.
Oversee risk management and emergency procedures.
Continually inspect the property and improvements, recording deficiencies and taking necessary action within budget limits.
Maintain key control coding for all units and areas.
Handle emergencies, reporting accidents and emergency situations to the Regional Community Supervisor immediately and preparing all proper reports.
Be available 24 hours/7 days a week unless regional property supervisor has been notified.
Monitor parking lot for unauthorized vehicles.
Review weekly reports for accuracy and completeness.
Supervise outside contractors working on the property.
Prepare the property for code inspections, mortgage inspections, and all other inspections as directed by the Regional Community Supervisor.
Report any violations of company policy by employees to the Regional Community Supervisor.
Develop and enforce community policies and rules.