Community Manager (New Construction Lease Up)

Morgan Group•Tarpon Springs, FL

1d•Onsite

About The Position

The Morgan Group is seeking a Community Manager to oversee the day-to-day operations of a new construction lease-up community. This role is crucial in ensuring the highest level of professionalism from all team members and maintaining excellent resident relations. The Community Manager will be responsible for managing finances, rent collection, personnel issues, and marketing efforts, all while adhering to company policies, Fair Housing laws, and operational manuals. This position offers an opportunity to learn, grow, and build a career within a supportive team environment.

Requirements

Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Ability to read, write and understand English.
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%-50%) to see things clearly beyond arm’s reach.
Constant need to be indoors (100%).
Frequent need (33% to 50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%-33%) to respond to after hour emergencies.

Nice To Haves

Experience in new construction lease-up.
Experience with MORGAN standards and procedures.

Responsibilities

Manage the day-to-day operations of the community to achieve the highest level of professionalism by all Team Members.
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Adhere to all Fair Housing laws.
Operate the office in a professional, clean, uncluttered and well-staffed manner.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Supervise the Office Team Members.
Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
Create, maintain and encourage excellent resident relations, promptly attending to and resolving resident comments, concerns and/or complaints.
Ensure all Team Members are professional and friendly to residents while adhering to MORGAN’s standards of non-fraternization.
Maintain and/or create a resident renewal program.
Create a sense of community with the residents and the community.
Supervise, with the assistance of Lead Maintenance, the service team of the community, monitoring timely completion of service requests and scheduling projects.
Monitor and perform annual inspections required by the City, County or State.
Keep all required permits for operating the community current.
Manage the financial responsibilities of the community, adhering to the budget, preparing monthly financials, and providing financial information to owners and senior management.
Assess the move-out condition of apartments to prepare the final account statement.
Prepare and submit annual budget data to the Regional Property Manager.
Manage accounts payable processing in a timely and prudent manner.
Manage and monitor all rental collection on the community, ensuring timely collection, deposit, and posting of rent.
Ensure compliance with Community Policies and lease agreements.
Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings.
Responsible for all personnel issues on the community, including recruiting, interviewing, hiring, counseling, promoting, and terminating Team Members with assistance.
Monitor daily work and professional growth of all Team Members.
Schedule and monitor vacation, holidays, and sick time for Team Members.
Ensure all team members comply with MORGAN’s dress code.
Complete meaningful annual performance reviews with all team members.
Ensure required training is completed by all team members.
Comply with all training requirements set forth for this position.
Manage, create, and monitor the marketing of the community, driving qualified traffic and understanding the market.
Provide marketing ideas and a fresh approach to achieve goals.
Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.
Other tasks as assigned by your supervisor, not listed as essential job functions.

Benefits

Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including: Vacation, Sick, Floating Holiday, Bereavement Leave
Holiday Schedule
Referral Bonus Program
Leasing commissions, Renewal commissions, and Quarterly Bonus Program