Community Manager

Chandler Management Corp•McDonough, GA

12h•$80,000 - $85,000•Onsite

About The Position

This is a supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property, while maintaining the owner’s investment. Utilize management skills to train, motivate & empower our associates to reach their goals and those of our property.

Requirements

Experience in managing multifamily properties.
Knowledge and understanding of current Fair Housing laws.
Ability to supervise staff.
Financially savvy and ability to manage to a budget.
Ability to communicate effectively in both written and verbal form.
Preference for detail work.
Ability to work well under pressure.
Ability to multi-task.
Self-motivation and self-direction.
Ability to work with/without direct supervision.
Ability to motivate and develop a team and be a team leader.
Ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT).
High School diploma or GED required.
1 year or more experience as a Community Manager.
Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform mathematical operations using units of American money and weight measurement, volume and distance.
Microsoft Word, Microsoft Outlook, Microsoft Excel knowledge.
Must meet the qualifications for residency in the community for which they have applied.
Ability to read, write and verbally communicate in English.

Nice To Haves

Industry designations (ARM, CAM, etc.).
Two years of college, or related business experience a plus.
Presently or previously employed with a property management company as a Community Manager receiving satisfactory performance evaluations.
OneSite knowledge preferred.

Responsibilities

Schedule, supervise and direct the daily activities of all on-site staff, including recruiting, hiring, managing, and providing feedback to employees to ensure community performance and adequate staffing.
Prioritize, assign and monitor daily activities, service requests, make-ready priorities, and renovation/construction projects.
Conduct training, coaching, and disciplinary action as needed.
Complete performance appraisals and address employee coaching or employee relations matters.
Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
Supervise the management of the inventory system in conjunction with maintenance supplies and personnel.
Manage staff schedules and control overtime.
Conduct weekly meetings with staff members.
Ensure fiscal budgetary compliance to approved operation budgets, including budget preparation, annual property inspection, review of financial statements, management of purchases, and achieving budget goals regarding occupancy, expenses, and net operating income.
Negotiate with vendors and contractors for supplies and services to achieve the best possible prices.
Advise supervisor of any potential expense overages before they occur.
Ensure all invoices are processed and/or posted on a routine basis.
Control petty cash fund and/or purchase card usage.
Adhere to all pricing, purchasing, and variance guidelines set forth in the management agreement for the property.
Participate in owner operations/financial review conference calls and owner site visits as needed.
Ensure compliance with management company personnel and operations policy and procedures and company standards.
Inspect property daily to ensure a quality presentation of the community.
Maintain resident relationships, take ownership of resident complaints and problems relating to service and lease provisions, and work to resolve them swiftly.
Prepare and ensure timely and accurate submission of all reports.
Process new residents in accordance with the management company’s Statement of Rental Policy.
Maintain records and resident files in an orderly and complete manner.
Collect rent, maintain account records, and make daily bank deposits.
Prepare timely legal action for eviction when necessary and place accounts for collection per policy.
Report property emergencies to immediate supervisor and complete incident reports within 24 hours.
Provide effective marketing and communications, advising management of pertinent issues related to the community or market.
Prepare advertising and marketing plans for the community and execute approved plans.
Show and lease apartments, and handle telephone inquiries.
Conduct periodic market surveys.
Collaborate with Regional Manager to assess changes in the rental market.
Review website and advertising sources frequently for accuracy and updating.
Complete and submit a monthly ILS audit to the Marketing Manager.
Responsible for outreach marketing by visiting and connecting with local businesses.
Plan, promote, and implement an effective Resident Retention program, including organizing monthly community activities, resident recognition, follow-up on service requests, and lease renewal programs.
Perform effective annual apartment inspections of each unit, including home visits with each renewal lease.
Pass annual Fair Housing Training Course and all other assigned training classes.