Community Manager

Cardinal Group Career•Pullman, WA

About The Position

The Community Manager is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for residents. The role directs and coordinates the community’s overall operational activities, including financial performance, leasing, maintenance, safety, marketing, and resident relations. This is a full-time, exempt position. If performed in Washington State, the salary range is $77,968.80–$79,968.80, plus bonus potential. The manager leads on-site maintenance technicians, office staff, and leasing team members; oversees community records and financial reporting; and coordinates the services and resources needed to maintain the property. The role also participates in required Cardinal U training and monitors team members’ participation.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software; Entrata is preferred.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from a financial plan, determine causes, and recommend action plans.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Positive, innovative approach to problem solving.
Ability to present ideas clearly and concisely, and to negotiate, persuade, and modify opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member, including at a distance or remotely.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time-management and organizational skills.
Neat, professional appearance.
Strong client-relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to work inside and outside apartment buildings and throughout property amenities, including exposure to potentially unpleasant or hazardous outdoor conditions.
Ability to use hands for handling, typing, or feeling; talk and hear; stand, walk, reach, climb, stoop, or squat; and access all interior and exterior parts of the property and amenities.
Ability to work outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
Routine local travel may be required to assist properties, attend training classes or business meetings, or fulfill daily responsibilities.

Nice To Haves

Entrata property management software experience.
Career experience as a Property Manager, Property Management professional, Community Manager, Onsite Property Manager, Apartment Manager, or Real Estate Manager.

Responsibilities

Maintain a positive, professional, client-oriented attitude with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep activities.
Manage property cash-flow requirements and leasing strategy to develop operating income.
Analyze and produce monthly financial statements, including budget variances, cash management, and receivables collection strategies.
Maintain complete and accurate community files and records, including finalized audits and accurate lease data in management software.
Coordinate the collection and documentation of revenues in accordance with residents’ lease obligations.
Engage, contract, and supervise providers of goods and services required to maintain the community, and approve their invoices.
Lead on-site maintenance technicians, office staff, and leasing team members.
Manage resident relations involving repair and maintenance requests, rent charges, lease issues, and other resident concerns.
Participate in required Cardinal U training and monitor team members’ participation in Cardinal U.
Follow other instructions and perform related duties assigned by the Team Leader.