Dual-Site Community Manager

Morgan Group•Houston, TX

15h•Onsite

About The Position

The Morgan Group is seeking a Dual-Site Community Manager to oversee the day-to-day operations of their multifamily properties. This role requires a professional and proactive individual who can ensure the highest level of service and operational efficiency. The Community Manager will be responsible for managing staff, fostering excellent resident relations, overseeing financial responsibilities, managing collections, handling personnel issues, and driving community marketing efforts. The position emphasizes adherence to company policies, fair housing laws, and maintaining a positive and inclusive environment. The Morgan Group values a culture of self-starters, teamwork, reliability, continuous improvement, resilience, and integrity.

Requirements

Dual Site experience required
Ability to read, write and understand English.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.

Nice To Haves

Before applying, please complete our brief Culture Index survey.

Responsibilities

Manage the day-to-day operations of the community to achieve the highest level of professionalism by all Team Members.
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Adhere to all Fair Housing laws.
Operate the office in a professional, clean, uncluttered and well-staffed manner.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Supervise the Office Team Members.
Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
Create, maintain and encourage excellent resident relations, including promptly attending to and resolving resident comments, concerns, and complaints.
Require all Team Members to be professional and friendly to residents while adhering to MORGAN’s standards of non-fraternization.
Maintain and/or create a resident renewal program.
Create a sense of community with the residents and the community.
Supervise, with the assistance of Lead Maintenance, the service team of the community, including meeting daily with Lead Maintenance, monitoring timely completion of service requests, and identifying/scheduling projects.
Monitor and perform annual inspections required by the City, County or State.
Keep all required permits for operating the community current.
Manage and maintain the financial responsibilities of the community, including adhering to the budget, reporting variances, preparing monthly financials, providing financial information to owners and senior management, assessing move-out conditions, preparing annual budget data, managing accounts payable, and monitoring rental collections.
Collect rent in a timely basis per the lease contract.
Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
Ensure compliance with Community Policies and lease agreements.
Ensure proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings.
Responsible for all personnel issues on the community, including recruiting, interviewing, hiring, counseling, promoting, and terminating Team Members with assistance.
Monitor daily work and professional growth of all Team Members.
Schedule and monitor vacation, holidays, and sick time for Team Members.
Ensure all team members comply with MORGAN’s dress code.
Complete meaningful annual performance reviews with all team members.
Ensure required training is completed by all team members.
Comply with all training requirements set forth for this position.
Manage, create, and monitor the marketing of the community, including driving qualified traffic and understanding the local market.
Provide marketing ideas and a fresh approach to achieve goals.
Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.
Other tasks as assigned by your supervisor, not listed as essential job functions.

Benefits

Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including: Vacation, Sick, Floating Holiday, Bereavement Leave
Holiday Schedule
Referral Bonus Program
Leasing commissions, Renewal commissions, and Quarterly Bonus Program