Community Manager

RPM Living • Georgetown, TX

1d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role requires strong resident relations and interpersonal skills, effective communication, and the ability to lead, train, and support a dependable, professional team. The manager is responsible for staff leadership, financial and budget processes, resident satisfaction, leasing strategies, eviction procedures, and the client/owner relationship. The position is based on site, primarily in an office setting, with a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively.
• Ability to take charge, lead, and train others.
• Dependability, professionalism, and ability to work as part of a team.
• Ability to meet the physical requirements of the role, including reading documents and screens, hearing verbal communications, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies, values, and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to improve morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed according to company standards.
• Provide excellent customer service while maintaining high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Top industry pay.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed