Community Manager

Horizon Land Co Llc•Fenton, MO

17h•$20 - $22

About The Position

The Community Manager oversees the day-to-day operations of an established manufactured home community in Fenton, Missouri. The role combines property management, customer service, leasing, resident relations, and hands-on community operations. The manager serves as a key liaison between the company and the community, building resident relationships, addressing concerns, supporting leasing efforts, overseeing property operations, and helping maintain a welcoming community and protect property value.

Requirements

Ability to work effectively as part of a team while maintaining a professional demeanor.
Excellent customer service and interpersonal skills.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office Suite.
Ability to learn and become proficient with operational systems.
Proficiency with Rent Manager.
Familiarity with applicable Fair Housing laws within the assigned state and county.
High school diploma or GED.

Nice To Haves

Six months to one year of related experience.

Responsibilities

Represent the organization professionally when interacting with residents, staff, clients, contractors, applicants, and external partners.
Build positive relationships with residents and serve as a primary point of contact within the community.
Address and document resident concerns and work to resolve non-monetary issues.
Update the Regional Manager about resident relations issues as appropriate.
Enforce community rules, issue violations, and follow up to ensure timely resolution.
Provide community rules and applicable literature to new residents.
Provide feedback and recommend improvements for the community.
Process and issue lease documentation for new residents.
Process resident applications and enter prospect information into the appropriate tracking system.
Complete and upload prospect cards and related information into Rent Manager.
Conduct background checks for prospective residents.
Follow up with prospective residents by phone and email.
Show available homes for sale to prospective residents.
Collect rent payments and prepare payments for deposit.
Issue late notices, balance notices, and other legally required notices.
Prepare court documentation, act as the company's agent for court proceedings, file eviction paperwork, and oversee eviction proceedings related to delinquent accounts.
Help ensure the community is maintained and its value is preserved and protected.
Oversee the maintenance function for the assigned community.
Ensure community infrastructure, common areas, and homes are appropriately maintained.
Monitor property conditions and identify areas requiring attention.
Serve as the onsite contact for most third-party contractors and applicants.
Perform other related duties as assigned.