CIRC - Community Manager (Redmond)

Transforming Age•Redmond, WA

19h•Remote

About The Position

Our Community Manager is responsible for the overall day-to-day operations, financial performance, regulatory compliance, resident satisfaction, and physical condition of Summerwood Apartments, an affordable housing community located in Redmond, Washington. This position provides direct supervision and leadership to onsite staff, including the Compliance Specialist, Maintenance Supervisor, Maintenance Technician, and Porter, while ensuring the community operates efficiently and in accordance with all affordable housing program requirements.

Requirements

Minimum a consecutive 2 + years of recent experience in affordable housing operations which was comprised of LIHTC and HUD compliance requirements (similar experience may be considered)
Prior Community Manager, Assistant Community Manager, Leasing, Compliance, or property operations experience required.
Experience leading or guiding a small on-site management team.
Working knowledge of affordable housing operations, including LIHTC, HUD, Section 8, and other applicable housing programs.
Knowledge of Fair Housing requirements and consistent, non-discriminatory housing practices.
Familiarity with Washington State landlord-tenant requirements and applicable local, state, and federal housing regulations.
Working knowledge of affordable housing and market rate leasing, rent collection, resident relations, recertifications, move-ins, vacancies, and day-to-day property operations.
Strong organizational skills with the ability to support multiple communities while effectively managing deadlines, resident matters, reports, and compliance requirements.
Strong verbal and written communication skills with a customer-focused approach and the ability to communicate professionally and effectively with residents, applicants, staff, vendors, and community partners.
Ability to work independently or in a group setting while maintaining confidentiality and using sound judgment in decision making.
Must have valid driver’s license and reliable transportation.
Must pass criminal background check.

Nice To Haves

Experience with property management software platforms such as MRI, Yardi, Boston Post, or similar systems preferred.

Responsibilities

Manage the day-to-day operations of the assigned community, including leasing, rent collection, resident communication, affordable housing compliance, maintenance coordination, office administration, coordination with condominium association, and supervision of property team (includes maintenance supervisor, maintenance technician, porter, and a compliance specialist).
Monitor occupancy levels, leasing performance, resident retention, and overall community performance.
Ensure timely completion of resident move-ins, move-outs, annual recertifications, inspections, and lease renewals.
Respond to resident concerns and resolve issues professionally and promptly.
Maintain positive relationships with residents, vendors, contractors, and agency representatives.
Coordinate and prepare for agency audits and inspections, taking lead on preparing the community for stakeholder visits.
Provide leadership, coaching, training, and performance management to onsite staff.
Enforce lease terms, community rules, and policies in a fair, consistent, and professional manner.
Conduct regular team meetings and promote a collaborative work environment.
Establish performance expectations and hold team members accountable for achieving goals and standards.
Participate in recruiting, interviewing, onboarding, and staff development activities.
Respond to resident inquiries, complaints, and concerns promptly and professionally ensuring communications are clear, consistent, factual and appropriately documented.
Escalate serious grievances, legal matters or safety issues promptly to the Regional Community Manager.
Coordinate with CIRC’s resident services team as appropriate to support resident stability and successful tenancy.
Support organizational culture and strategic objectives by promoting the Mission, Vision, and Values and contributing to our Culture of Excellence.
Perform other duties as assigned.