Community Manager

Pavago

1d•Remote

About The Position

We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members). This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied. You will lead daily conversations in Slack, connect members with each other, coordinate high-quality events, and track engagement and improve retention. If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.

Requirements

Strong spoken English (clear, neutral, US-friendly)
Excellent written communication skills
Experience in community management
Experience in customer success
Experience in relationship management
Experience coordinating events or member experiences
Comfortable working U.S. hours
Reliable remote work setup

Nice To Haves

Experience managing communities on Slack
Familiarity with Typeform
Experience with U.S.-based clients
Background in events
Background in customer success
Background in membership communities
Experience improving engagement
Experience improving retention
Based in LATAM or Africa (preferred, not required)

Responsibilities

Actively manage conversations in Slack
Start discussions and keep engagement high
Maintain a professional, upbeat, and welcoming tone
Ensure no member feels ignored or disconnected
Introduce members based on goals, industry, and interests
Act as the connector of the community
Build trust and encourage collaboration
Conduct regular member check-ins (every 3–6 months)
Identify engagement gaps, risks of churn, and opportunities to improve experience
Proactively solve issues before they escalate
Plan and manage retreats, dinners, and meetups
Handle logistics end-to-end
Deliver a premium, high-quality experience
Track participation levels, member activity, and event attendance
Report insights to improve engagement and retention
Run surveys using Typeform
Analyze feedback and identify trends
Turn insights into actionable improvements