Affordable Community Manager

Newbury Residential•Plainfield, IN

1d•Onsite

About The Position

Join the Newbury Residential Team! We believe great communities start with great people. We're looking for an energetic, optimistic leader who loves working with people, solving problems, and creating a place residents are proud to call home. While property management experience is valuable, we believe personality, coachability, and a positive attitude matter just as much. If you're someone who naturally builds relationships, enjoys sales, leads by example, and believes every challenge has a solution, you'll fit right in. As Community Manager, you'll lead the daily operations of a thriving apartment community while inspiring your team to deliver exceptional service. You'll oversee leasing, resident satisfaction, financial performance, and property operations while creating a welcoming environment where both residents and employees can thrive. No two days are the same—and that's exactly how you like it. If you're someone who naturally builds relationships, enjoys sales, leads by example, and believes every challenge has a solution, you'll fit right in.

Requirements

Valid Driver’s License and reliable transportation
Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain
High school diploma or equivalent required
Leadership, customer service, or sales experience preferred
Strong communication and interpersonal skills
Excellent organization and time management
Comfortable using technology and learning new software
Ability to lead with professionalism, accountability, and enthusiasm

Nice To Haves

college degree in Marketing, Business, or related field a plus
Property management experience is a plus—but not required for the right candidate

Responsibilities

Drive Leasing Success: Lead leasing and marketing efforts to maintain high occupancy. Deliver an outstanding experience for every prospect from first contact through move-in. Coach the team on closing techniques, follow-up, and relationship building. Monitor leasing traffic, conversions, renewals, and resident retention.
Lead with Positivity: Create a fun, encouraging, and accountable workplace culture. Coach team members to achieve leasing, customer service, and operational goals. Celebrate wins and motivate your team through challenges. Inspire and develop a high-performing, customer-focused team.
Deliver an Exceptional Resident Experience: Build genuine relationships with residents. Resolve concerns professionally and with empathy. Create a community where residents feel valued and heard. Support resident events and community engagement initiatives.
Keep Operations Running Smoothly: Oversee daily office operations and administrative responsibilities. Monitor budgets, delinquency, and property performance. Approve invoices and maintain accurate records. Conduct regular property inspections to ensure excellent curb appeal and community standards. Partner with maintenance to ensure timely completion of work orders and apartment turns.
Ensure Compliance: Follow Fair Housing laws and company policies. Maintain accurate resident files and documentation. Ensure all leasing and operational processes are completed accurately and on time.
Ensure Affordable Housing Compliance: Oversee applicant eligibility, income and asset documentation, certifications, recertifications, and resident file accuracy. Ensure rents, income limits, utility allowances, and applicable program requirements are properly followed. Review files for accuracy and completeness before submission to the compliance team. Track annual recertifications and other required compliance deadlines to ensure they are completed on time. Work closely with the compliance team to resolve file corrections and compliance findings promptly. Maintain confidentiality and accurate documentation throughout the application, certification, and residency process. Ensure the community remains in compliance with applicable programs, which may include LIHTC, HUD, Section 8 or other affordable housing requirements.