Community Manager ($112,800.00 - $139,500.00)

Irvine Company•San Jose, CA

1d•$112,800 - $139,500•Onsite

About The Position

The Community Manager leads all phases of community operations, including onsite team leadership and development, financial performance, resident relations, and preservation and aesthetics. The role promotes customer-focused service, supports employee engagement and development, manages the community’s financial and operating performance, and ensures the property meets Irvine Company standards. The manager oversees resident communications and concerns, community metrics and goals, compliance audits and inspections, competitive data, and coordination with internal departments and project teams. Responsibilities vary by community size: at smaller communities, the manager may lead the leasing function; at larger communities, the manager collaborates with a leasing manager. The role covers Crescent Village, all buildings, with a stated unit count of 2,188.

Requirements

High school diploma.
Two years of management experience in a customer service environment.
Valid California driver’s license and continuous vehicle liability insurance as required by state law.
Regular and frequent operation of a vehicle as part of the essential duties of the position, as defined in the Company’s MVR policy.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to work evenings, weekends, and holidays.

Nice To Haves

Leasing experience preferred.
Multilingual ability is a plus.

Responsibilities

Create a customer-service-focused culture for residents, prospects, vendors, and employees; respond to and resolve resident requests and concerns; and promote proactive service at key customer touch points.
Train, onboard, and develop team members, with a focus on employee engagement and retention; lead, coach, and develop direct reports.
Coach the leasing process and, at larger communities, potentially oversee a leasing manager.
Build relationships with internal and external customers to provide service.
Communicate strategic business practices with community leaders to support efficiency and consistency.
Manage property financial performance, including budget variances, budget and forecast planning input, and opportunities to increase revenue.
Ensure community condition and quality meet Irvine Company standards.
Develop and manage resident communications.
Anticipate resident relations challenges and resolve concerns using problem-solving skills.
Monitor community metrics and plans for achieving company targets; set renewal and leasing goals; monitor NTVs, NPS, and social media feedback and follow up as needed.
Complete audits and community inspections to ensure policies, procedures, and corporate compliance are followed.
Maintain healthy collaboration with other Apartments departments and across divisions.
Update competitive data to inform pricing decisions and communicate findings to the GM/Senior Director and Revenue Manager.
Partner with maintenance leaders and project managers on community projects to minimize impacts on residents and prospects.
Partner with ICAD to achieve customer service standards and operational KPIs during reinvestment projects.
At smaller communities, lead the leasing function as needed to achieve or exceed occupancy and availability goals, including coaching on the leasing process.
At larger communities, collaborate with the leasing manager to achieve or exceed occupancy and availability goals.
Travel occasionally and be on call as needed for after-hours emergencies.