Community Manager - Stonepointe

Dominium•Lithonia, GA

21h•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Stonepointe, a 238-unit apartment community in Lithonia, GA. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain positive resident relations, ensure day-to-day operations run smoothly, and maintain visibility and professionalism within the community.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage daily operations of the property, potentially fulfilling duties of open positions such as caretaking, housekeeping, groundskeeping, and light maintenance.
Act as a liaison between corporate staff and on-site management/maintenance personnel.
Meet with staff to discuss business, including occupancy goals, renewals, and projections.
Prepare and conduct employee orientation and training, and performance reviews.
Hire and terminate employees in accordance with company policy and federal/state laws.
Maintain employee records for attendance, PTO, and performance management.
Work with residents to establish good communication and resident retention programs, and resolve resident issues fairly and promptly.
Follow company purchase order and purchasing procedures, and adhere to accounting directives.
Work within the established budget and notify management of any potential variations.
Collect rent and all monies due, implementing thorough collection procedures.
Handle move-ins and move-outs, paying close attention to unit inspection checklists and maximizing chargebacks.
Process applicant files for screening in accordance with designated housing programs.
Report accidents and emergency situations immediately, and address internal/external audit findings.
Maintain and document community records, files, and reports in the property management database.
Conduct monthly safety meetings with all staff.
Respond to internet leads, review weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up.
Review and sign all lease agreements, partnering with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and efficiently, inspecting the property regularly for improvements and deficiencies.
Ensure office procedures are followed and completed in a timely manner, including accurate data entry.
Supervise outside contractors or vendors to ensure quality workmanship.
Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stay current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Perform other duties as assigned by the Area/Regional Manager.