Community Manager - Build to Rent

Brookfield Asset Management•Katy, TX

1d•Onsite

About The Position

The Community Manager, Build-to-Rent (BTR) is responsible for overseeing the daily operations, financial performance, leasing activities, and resident experience of an assigned Build-to-Rent community. This role manages onsite team members, operational processes, and community resources to achieve occupancy, revenue, and stabilization goals while maintaining compliance with company policies and applicable housing regulations. The Community Manager serves as the primary onsite leader, ensuring exceptional resident service, operational efficiency, and the successful execution of leasing and community management strategies. The role requires strong leadership, operational oversight, financial acumen, and the ability to manage priorities in a fast-paced environment.

Requirements

Associate degree preferred
Minimum 3 years of experience managing onsite operations in Build-to-Rent, multifamily property management, hospitality, retail, or new home sales environments required
Strong leadership, customer service, and operational management skills
Excellent written and verbal communication abilities
Strong financial and analytical skills related to property operations and budgeting
Ability to manage multiple priorities in a deadline-driven environment
Detail-oriented with strong organizational and problem-solving abilities
Advanced proficiency in property management systems, CRM platforms, and Microsoft Office Suite
Ability to thrive in high-volume operational and customer-facing environments
Strong understanding of leasing operations, resident relations, and property management processes

Nice To Haves

Equivalent work experience may be considered in lieu of degree
Lease-up and/or new construction property management experience preferred
Prior experience leading onsite operational teams preferred
CAM, NALP, CPM, or other property management certifications preferred
Experience in Build-to-Rent (BTR) or multifamily lease-up communities
Advanced experience with property management and leasing platforms
Experience with reputation management, resident engagement, and operational reporting tools
Knowledge of market analysis, pricing strategy, and occupancy management
Active Real Estate, Property Manager, or Property Manager in Charge license in applicable state preferred

Responsibilities

Oversee daily operations of assigned Build-to-Rent communities to ensure operational excellence and resident satisfaction
Ensure homes, amenity spaces, and common areas are prepared for daily leasing and resident activities
Welcome prospective residents, conduct community and home tours, and support leasing activities
Respond to resident and prospect inquiries, requests, and concerns through phone, email, and in-person communication
Oversee onsite leasing performance, lease enforcement processes, resident applications, renewals, and occupancy goals
Conduct regular property inspections to ensure community appearance, safety, cleanliness, and curb appeal standards are maintained
Monitor and support resident retention initiatives and customer experience efforts
Participate in budget preparation and operational planning by analyzing financial reports, market trends, and operational performance metrics
Monitor revenue performance, rent collections, fees, and financial reporting to ensure budget and operational goals are achieved
Coordinate with supplier partners, contractors, and service providers to ensure services and deliverables meet contractual expectations
Utilize property management systems and operational platforms to manage leasing activity, resident ledgers, service requests, reputation management, and reporting
Support onboarding and training of new onsite team members assigned to the BTR community
Facilitate community-specific operational training and reinforce company policies, procedures, and operational standards
Ensure compliance with Fair Housing, ADA, Fair Credit Reporting Act, and all applicable federal, state, and local regulations
Oversee lease enforcement activities including notices, renewals, inspections, evictions, and fee assessments in accordance with lease agreements and company policies
Maintain accurate operational records, leasing documentation, resident files, and financial reporting
Conduct periodic inspections to identify operational, maintenance, or safety concerns and ensure timely resolution
Escalate operational, legal, or resident issues to leadership as appropriate
Support achievement of NOI, occupancy, stabilization, and revenue performance goals
Monitor property expenses and control expenditures within approved budget parameters
Analyze market conditions, rent trends, and competitor data to support leasing and pricing strategies
Prepare and review weekly, monthly, and quarterly operational and financial performance reports
Support leasing performance initiatives and operational strategies to maximize community profitability and resident retention
Lead, mentor, and support onsite team members to ensure operational consistency and high performance
Collaborate cross-functionally with Operations, Maintenance, Leasing, Marketing, Construction, and centralized support teams
Promote company culture, operational standards, and customer-focused service throughout the community
Support hiring, interviewing, onboarding, and training of leasing and onsite operational staff
Foster strong relationships with residents, vendors, contractors, and internal business partners
Serve as the onsite representative for assigned Build-to-Rent communities
Support lease-up and stabilization initiatives for new or transitioning communities as needed
Maintain organized operational records and reporting documentation
Perform other duties as assigned to support business objectives