Community Manager

Career Opportunities with South Oxford Management•Savannah, GA

9h•Onsite

About The Position

The Community Manager is responsible for all aspects of a residential community’s operation and performance. The role coordinates people, activities, and resources to provide a seamless experience for residents, prospective residents, visitors, and team members. This is an on-site position five days per week and is not eligible for remote or hybrid work. The manager leads and develops the community team, oversees daily operations, and works with the Maintenance Supervisor to coordinate make-readies, capital projects, and preventive maintenance. The role drives occupancy, net operating income, rent growth, and customer service through marketing, leasing, resident relations, and retention efforts. It also prepares and executes budgets and reports, monitors revenue and expenses, manages vendor relationships, and ensures compliance with Fair Housing, OSHA, and company policies. The position includes regular property inspections and requires walking the property and performing physical tasks. The manager must be willing to work a flexible schedule, including weekends and holidays.

Requirements

High school diploma or equivalent.
At least three years of property management experience, including at least one year as a Community Manager.
Able to work on-site five days per week; the role is not remote or hybrid eligible.
Willingness to work a flexible schedule, including weekends and holidays.
Professional appearance.
Ability to walk the property, including climbing stairs; bend, stoop, squat, kneel, push, pull, reach, and carry supplies; and stand for extended periods.
Ability to lift up to 25 pounds without assistance may be required.
Dynamic team leadership and communication abilities.
Working knowledge of Fair Housing laws and Affordable Housing programs.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to multitask and meet deadlines in a timely manner.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Yardi or other industry software preferred.

Responsibilities

Hire, train, supervise, mentor, and provide feedback to team members; assist with candidate vetting and handle disciplinary procedures as necessary.
Work with the Maintenance Supervisor to monitor and schedule make-readies, capital projects, and preventive maintenance.
Oversee day-to-day business operations of the community.
Drive occupancy and net operating income through strategic marketing and leasing.
Manage resident relations, conflict resolution, and retention efforts.
Lead the team in achieving occupancy, rent growth, and customer service goals.
Share occupancy data and service KPIs with leadership.
Prepare and execute the community budget and prepare weekly and monthly reports.
Ensure rent is collected and posted on time and bank deposits are made promptly.
Maintain vendor and contractor communication about scheduling, billing, relations, and certificates of insurance; submit invoices promptly.
Recommend rental rates to the Regional Manager and maintain knowledge of market comparables.
Report liability and community incidents to the required distribution group.
Meet financial targets by setting rents, collecting revenue, and managing expenses.
Ensure compliance with Fair Housing, OSHA, and company policies.
Oversee applicant screening and vetting for creditworthiness.
Ensure the office and model apartments open on schedule and are in excellent condition.
Provide customer service to residents and prospective residents; respond to resident needs and concerns courteously and promptly.
Inspect the property daily for cleanliness and safety, including the office, models, compactor, vacant areas, curb appeal, and amenity areas; address concerns and report service needs to maintenance.
Inspect and touch up model and vacant units and maintain a clean, organized work area and office.
Perform additional duties assigned by the district or regional manager.