Community Manager - Lilburn, GA
About The Position
The Community Manager manages and coordinates the property team’s daily activities and resources to achieve established budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and with laws and regulations governing multifamily housing operations. The position oversees team performance and hiring, leasing and marketing strategies, property financial and operational performance, lease enforcement, owner and client relationships, vendors, contractors, resident service, and property safety and appearance. The role works 40 hours during a regular work week, with weekend availability required when scheduled. The work is primarily in an office, with frequent exposure to outdoor conditions that may be unpleasant or hazardous. Routine local travel and occasional non-local business travel may be required.
Requirements
- High school diploma or GED equivalent.
- One to three years of supervisor experience, including demonstrated ability to hire, lead, direct, evaluate, and manage team members.
- Strong communication, presentation, and delivery skills, with the ability to connect with people at all levels.
- Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
- Current, valid driver’s license.
- Ability to work weekends when scheduled and perform essential job functions unaccompanied.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
- Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
Nice To Haves
- Multifamily property management experience; property management, sales, marketing, and customer service background sufficient to manage day-to-day apartment community operations is preferred.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or One Site.
Responsibilities
- Manage team members, conduct employee evaluations, and interview, hire, orient, and train new hires.
- Meet revenue targets by increasing sales and implementing short- and long-term marketing and leasing strategies.
- Identify opportunities to improve property performance.
- Model budgets, forecast, and analyze and manage profitability.
- Complete financial records, documents, and reports, and manage invoicing.
- Analyze market and economic trends that may affect the property and recommend improvements.
- Stay informed about changes in technology, industry standards, and leasing and sales tools and processes.
- Manage lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take appropriate action under lease agreements.
- Conduct property tours, provide property performance updates to clients and owners, and meet with clients as needed.
- Manage contractors and vendors.
- Oversee property safety, cleanliness, general appearance, and curb appeal; report equipment malfunctions and employee, visitor, or resident injuries and accidents.
- Ensure the property maintenance team meets company standards for service requests.
- Resolve customer complaints and issues.
- Shop competing properties and build relationships in the market and industry.
- Perform other duties as assigned.
Benefits
- Two or more weeks of paid time off.
- Paid holidays.
- Medical, dental, and vision insurance.
- 401(k) enrollment opportunity.
- Employer-paid basic life insurance and short-term disability.
- Paid parental leave for birthing and non-birthing parents after six months.
- Potential opportunity for rent savings, depending on property and ownership.
- Cell phone allowance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
