Community Manager

Greystar Management Services • Atlanta, GA

2d • Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.

The position contributes to property budgeting and financial performance; manages rents, fees, invoices, expenditures, and financial reporting; and oversees leasing, lease enforcement, marketing, and occupancy strategies. It promotes resident satisfaction and retention, ensures maintenance service standards and property conditions, supervises property staff, and supports the client/owner relationship. Community Managers in California also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

The role is based in an office environment with frequent possible exposure to outdoor elements. It requires access to all parts of the property and amenities, occasional handling of weights up to 20 pounds independently and 50 pounds with assistance, and routine local travel may be required.

Requirements

• At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills.
• Ability to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict-resolution, and customer-service skills.
• Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
• Hold all licenses and certifications required by state and local jurisdictions.
• Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
• Proficiency with internet, word-processing, spreadsheet, and database-management programs.
• Strong proficiency with property-management software.

Nice To Haves

• Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
• Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

• Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
• Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
• Approve vendor, contractor, and service-provider invoices; verify work and insurance certificates; code expenses; and coordinate related communications.
• Control expenditures within the approved budget and manage the petty cash fund.
• Oversee lease enforcement, including application approvals, discounts and renewal leases, apartment inspections, notices, evictions, and allowable late fees and charges.
• Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
• Ensure maintenance team members meet company standards for responding to and completing resident service requests.
• Inspect the property and take action to ensure grounds, buildings, and amenities meet standards for safety, cleanliness, appearance, and appeal.
• Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
• Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
• Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
• In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low-cost or free basic employee medical coverage for employee-only plans.
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
• Birthday off after one year of service and additional vacation accrual with tenure.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave.
• Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager