Community Manager

The Scion Group•Corpus Christi, TX

1d•Onsite

About The Position

The Community Manager is a dynamic business manager, community leader, and expert in maintaining thriving operational, expense, and revenue performance in a fast-paced, agile collegiate environment. The role requires quick decision-making, general business knowledge, exceptional leadership, and self-drive. The position is based at an assigned property and may require periodic travel. Daytime business hours are expected, with non-traditional hours during peak times, emergencies, and inclement weather. The role includes after-hours on-call shifts, with the Community Manager serving as the primary responder.

Requirements

Exceptional written and verbal communication skills.
Time management skills.
Conflict management skills.
Vendor management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in Property Management Systems; Entrata is preferred.

Nice To Haves

Experience with Entrata, a Property Management System.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and career progression.
Schedule appropriate property staffing at all times, including after-hours on-call shifts, and serve as the primary responder.
Improve employee experience using data, conversations, and team building to support high morale.
Prepare for, respond to, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in collaboration with partner departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Ensure the community is safe and sanitary for employees, residents, and guests, including maintaining curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments in accordance with The Scion Standard.
Maintain and audit valid building and system permits to ensure compliance with codes and company standards.
Identify capital improvements and work with the Regional Manager and Facilities & Capital Department on approval and execution of projects.
Obtain vendor bids for projects and secure approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for team members and vendors.
Coordinate with Talent Acquisition to staff the property adequately for annual turnover deadlines.
Forecast and manage annual turnover financial performance to keep controllable property expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress against deadlines.
Conduct move-out inspections and vendor service walks to confirm units are ready for resident move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, helping facilities staff with punch work, organizing resident trash, and cleaning units.
Work with partner departments on property financial matters, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collection policies, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek opportunities to increase revenue or reduce expenses to enhance Net Operating Income.
Implement and maintain Scion’s customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and hiring and developing customer-focused staff.
Monitor customer feedback through internal surveys and reputation platforms, and develop action plans to improve the resident experience promptly.
Achieve property-specific Key Performance Indicators and revenue targets, including market rates, gain to lease, concessions, and leasing velocity.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.