Community Manager
About The Position
MATTER is seeking a Community Manager to ensure their 15,000-square-foot space operates smoothly, lead the front desk function, and foster connections within their community of healthcare entrepreneurs and innovators. This role requires a proactive individual who can act as a host, operator, fixer, and instigator, identifying and addressing issues, and creating opportunities to bring people together. The ideal candidate will not only manage the day-to-day operations of the space but also conceptualize and execute community-based programming to enhance the experience of members and partners.
Requirements
- 1–3+ years of relevant work experience.
- Ability to organize and bring people together.
- Knack for ideas and the ability to follow through.
- Understanding of the healthcare innovation world to identify resonant programming.
- Ability to work across a team to execute ideas.
- Strong interpersonal skills and ability to make people feel welcome.
- Experience running an office, space, or community.
- Comfort with technology and willingness to learn new things.
- Proactive approach to fixing problems.
- Attention to detail.
- High level of reliability.
- Must be located in Chicago and willing to work on-site.
Nice To Haves
- Experience in a similar role at a co-working space or innovation hub.
Responsibilities
- Design community-based programming such as meetups, founder gatherings, peer circles, and topical salons.
- Foster connections and momentum within the community.
- Collaborate with marketing, ventures, and partnerships teams to bring ideas to fruition.
- Shape the overall experience of being at MATTER.
- Manage the day-to-day operations of the 15,000-sq-ft space.
- Serve as a visible and approachable presence in the space.
- Assist members, partners, and guests in getting what they need.
- Maintain an organized, welcoming, and prepared space.
- Manage and support the receptionist to ensure warm and effective interactions.
- Own and troubleshoot conference room technology, AV, printers, WiFi, and keycards.
- Identify patterns in operational issues and implement improvements.
- Support the CEO with scheduling, coordination, and ad-hoc tasks.
Benefits
- Choice of numerous medical, dental and vision insurance plan options
- Opportunity to participate in a 403(b) retirement plan
- FSA plans for tax-free support of medical, child care and transit expenses
- Monthly cell phone stipend (not taxed)
- Unlimited paid time off
- Annual company-wide winter break between Christmas and New Year's
- Opportunities to expand professional careers
- Part of a vibrant community seeking to improve healthcare
- Expanding professional network across healthcare and entrepreneurial ecosystems
- Engaging with innovative thinkers in healthcare
- Continuous learning, including dedicated company-wide time for learning each month and periodic workshops
- Working with a diverse and passionate team
- Opportunities to stretch, learn and lead
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
