Community Manager

Pratum Companies•Silver Spring, MD

13d•Onsite

About The Position

The Community Manager serves as the primary point of contact for the managing property and stakeholders. This role provides leadership and direct supervision of staff, ensures superb customer service, and manages all aspects of apartment community operations within their portfolio. Key responsibilities include implementing the annual business plan for the property, ensuring excellence in financial management, maximizing occupancy levels, upholding community values, ensuring compliance, and overseeing staff and vendors. The Community Manager also ensures that the property's environment reflects the company's philosophy.

Requirements

At least 3 years of property management experience
Working knowledge Compliance
Experience with Project Based section 8
Professional certification: COS or TCS required.
Strong knowledge of HUD, LIHTC, Section 8, and Fair Housing Laws.
Demonstrated Leadership ability and proven track record of success with the leasing process
Must be able to walk apartments and grounds, including steps and climbing stairs
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
Strong financial analysis, budgeting, and P&L management skills
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
Experience with unit and common area renovations
Possess proven financial and accounting expertise
Excellent and premiere customer service orientation
Excellent verbal and written communication skills
Accounts receivable and collections experience a MUST
Attention to detail and ability to work independently on assignments
Proficient in Word, Excel, Outlook, and Yardi Property Management Software required.
High school diploma or GED.
This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
A minimum of three years of experience in affordable residential property management and project-based section 8 affordable housing.
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
The position requires the ability to serve on-call, as scheduled or as necessary.
Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.
You must also be able to attend certain resident events that are held after hours.
Intermediate Computer/Microsoft Suites/Internet knowledge
Working knowledge of Outlook and OneSite/Yardi
Must be capable of physically accessing all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Responsibilities

Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections.
Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets.
Evaluate current market conditions and competition.
Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
Operate within budget and purchasing guidelines.
Maintain curb appeal by walking/inspecting property and vacant units.
Ensure company policies and procedures are met.
Attend court proceedings, as necessary.
Coordinate and lead staff meetings, as necessary.
Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area.
Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events.
Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested.
Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team.