Community Manager

Havenpark Communities•Chesterfield Township, MI

1d•Onsite

About The Position

The Community Manager runs the full operation of a 798-homesite manufactured home community, with responsibility for financial performance, collections, leasing and occupancy, vendors, a small on-site team, and residents’ day-to-day experience. The role is described as similar to running a small business, with meaningful decision-making authority and accountability for results. The position combines financial management and people leadership. The Community Manager handles collections and related conversations respectfully and in compliance with the law; drives occupancy and leasing; and approves applicants entering through the resident home-sale process. At Selling Community Manager communities, the manager also sells a limited number of homes and earns commission on each sale. The manager oversees landscaping, maintenance, and home-rehabilitation contractors, leads the on-site team, and builds relationships with residents. The role can involve difficult conversations about money and, rarely, lawful evictions. The community continues to require attention on weekends. This is an on-site position. Havenpark describes its culture as fun, rewarding, and inclusive, and names Respect, Grit, Collaboration, Stewardship, and Boldness as its core values.

Requirements

High school diploma or GED.
Valid driver's license with a clean record.
Ability to pass a criminal background check.
Physically able to walk the community daily and occasionally lift materials and supplies.
Ability to work on-site.
A track record of commitment, such as sustained employment with one employer or building and staying with something.
Sales or customer-facing experience with measured results.
Experience running an operation, such as a business, store, crew, or budget.
Comfort working with maintenance and construction trades.

Nice To Haves

Property management experience is welcome but not required.
Experience in sales, the trades, retail or restaurant leadership, small business ownership, or the military are among the backgrounds Havenpark welcomes.

Responsibilities

Manage the community budget, expenses, and net operating income.
Oversee accurate billing and collections, including on-time rent and legal notices in compliance with state law and Fair Housing standards.
Drive occupancy and leasing, including rentals and renewals.
Approve incoming residents through the resident home-sale (FSBO) process.
At Selling Community Manager communities, personally sell a limited number of homes and earn commission on each sale.
Hire, develop, and lead a small on-site team in day-to-day operations.
Manage vendor and contractor relationships for landscaping, maintenance, and home rehabs, and set quality standards.
Oversee curb appeal, amenities, safety standards, and capital projects, delivering projects on time and on budget.
Resolve resident issues with urgency and care, earn renewals, and foster a community residents are proud to call home.
Walk the community daily.