COMMUNITY MANAGER - Honeysuckle Grove/Place

Royal American Management•Dothan, AL

7d•$50,000 - $55,000•Onsite

About The Position

The Community Manager has full oversight of an assigned property and provides leadership and direction to its associates. Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager mentors and coaches associates, supports their performance, and helps ensure they understand and advance the corporate mission. The role also focuses on delivering excellent customer service to residents and maintaining professional business relationships. The Community Manager oversees property operations, staffing, leasing and resident selection, marketing, rent collection, security deposits, budgeting, landlord-tenant relations, maintenance requests, vendor work, and property inspections. The position requires flexibility to work evenings and weekends, as well as local travel as needed for business. Other duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
Property or Community Manager state-level license where required.
Three or more years of property management experience preferred.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills; ability to motivate team members to meet company goals and expectations.
Ability to manage interruptions and competing tasks in a rapidly changing, multitasking environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
Creativity and sound business judgment; self-starting, diplomatic, performance-oriented, and highly motivated to produce results.
Computer literacy and strong written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Government-issued state ID, or a valid driver’s license if required by management based on location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for at least seven hours daily, standing or sitting.
Ability to travel independently for property business.

Nice To Haves

Property management experience of at least three years.
Proficiency in One Site.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.

Responsibilities

Oversee all aspects of the assigned property.
Supervise, train, evaluate, and coach community associates, including completing annual performance reviews and addressing underperformance.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents in compliance with applicable laws, regulations, and Resident Selection Criteria.
Monitor market conditions affecting leasing and operations; develop and execute marketing and advertising campaigns for apartment leasing.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
Oversee security deposit administration, including unit inspections, disposition letters, and processing refunds or returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Conduct walkthroughs and follow up on vendors’ work on site.
Inspect apartments for move-in condition and turnover status.
Inspect property grounds, offices, community rooms, and amenities to ensure they are clean and maintained.
Verify that contractors and vendors have Vendor Compliance approval before work begins, and monitor approved work.
Travel independently for property business and communicate with applicants, residents, vendors, and supervisors about daily operations.
Perform other duties as requested by the supervisor.