Community Manager

ACC Management Group • Appleton, WI

34d • Hybrid

About The Position

Build Community. Create Experiences. Make a Difference. Are you the person who knows everyone by name, can turn neighbors into friends, and loves creating memorable experiences? We're looking for an energetic, people-focused Community Manager to oversee resident engagement and community-building initiatives across three thriving apartment communities: Fourth Street Apartments in Appleton, Midway Gardens in Menasha, and Commercial Square in Neenah.

Requirements

• Outstanding communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to build relationships with diverse groups of people
• Comfortable using technology, social media, and property management software
• Reliable transportation for travel between communities
• Self-motivated with the ability to work independently
• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Experience in property management, hospitality, customer service, event planning, or community engagement
• Leasing experience
• Marketing or social media experience
• Leadership or supervisory experience
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Experience with Onesite software is a plus.

Responsibilities

• Oversee resident engagement and community-building initiatives across three apartment communities.
• Bring residents together and ensure exceptional living experiences.
• Welcome new residents and help them feel at home.
• Build positive relationships with residents and foster a strong sense of community.
• Oversee day-to-day operations across all three communities.
• Coordinate leasing activities and resident retention efforts.
• Respond to resident concerns with professionalism and urgency.
• Work closely with maintenance teams to ensure properties are attractive and well-maintained.
• Monitor occupancy goals and contribute to overall property success.
• Manage multiple priorities across three locations.
• Maintain accurate records and reports.
• Collaborate with ownership and vendors.
• Identify opportunities to improve resident satisfaction and operational efficiency.
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move-in and move-outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees by providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up-to-date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next year's budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED