Community Manager - Haller Post

Thrive Communities • Seattle, WA

2d • Onsite

About The Position

Thrive Communities is hiring a Community Manager for Haller Post. The role is responsible for the financial success and day-to-day operations of the property, including budgets, rent collection, reporting, compliance, resident relations, maintenance coordination, marketing, leasing, safety, and risk management. The Community Manager also hires, trains, supervises, and develops the on-site team and collaborates with home office departments, leadership, vendors, residents, and ownership. This is a full-time, 100% in-person position. The schedule is Tuesday through Friday, 9 a.m. to 6 p.m., and Saturday, 10 a.m. to 5 p.m.; after-hours and weekend support may be required as needed.

Thrive describes its purpose as delivering outstanding results for clients, inspiring associate engagement, and elevating residents’ living experiences. Its stated values are Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. The company emphasizes a connection-focused, compassionate, and supportive workplace and says it uses consistent and fair employment practices and makes reasonable accommodations for people who need assistance participating in interviews or meeting job requirements.

Requirements

• At least 3 years of property management experience or equivalent experience demonstrating proficiency.
• At least 6 months of supervisory experience with demonstrated strong leadership skills.
• Proficiency in Microsoft Word, Outlook, and Excel.
• History of accuracy in reporting and experience overseeing budgets and property financials, including explaining variances to managers and clients.
• Experience with daily pricing and changing market demands and trends.
• A Notary License, or ability to obtain one within 3 months of hire.
• Detail orientation and ability to provide accurate, timely reports.
• Understanding of property budgets, property management accounting, and expense control.
• Ability to work in a fast-paced, customer-service-oriented environment and understand industry terminology.
• Ability to de-escalate conflict and remain calm and courteous.
• Ability to communicate thoroughly and effectively with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Ability to work under pressure, meet competing deadlines, delegate effectively, and work both independently and as part of a team.
• Strong problem-solving, time-management, organizational, prioritization, and resident-retention skills.
• Ability to receive feedback and direction productively and maintain a positive outlook toward learning and growth.
• Professional and pleasant interactions with coworkers, supervisors, guests, and the public.
• Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
• Ability to work in person at supported sites during normal business hours and be available for after-hours and weekend support as needed.
• Ability to communicate in person, by phone, and through virtual platforms.
• Ability to perform the physical activities described in the posting, including walking sites and units, climbing stairs, navigating uneven surfaces or construction zones, and lifting frequently up to 25 pounds and occasionally 25–40 pounds.

Nice To Haves

• Certified Apartment Manager (CAM) certification preferred.
• Intermediate to advanced experience with Yardi/CRM and On-Site preferred.

Responsibilities

• Assist with formulating property budgets and keep operations within established budget guidelines.
• Ensure rents are collected when due and posted promptly; perform evictions, utility cut-offs, and landlord liens as required.
• Submit and approve invoices through the appropriate system and complete month-end procedures and financial reports.
• Safeguard and reconcile the property credit card according to accounting policies and deadlines.
• Lead the property’s financial performance.
• Recruit and staff vacant roles, including advertising openings, interviewing candidates, and making timely offers; coordinate with Human Resources on recruiting support as needed.
• Hire, train, empower, develop, supervise, discipline, and terminate on-site staff as needed and with leadership and HR advice and approval.
• Conduct biannual performance reviews, review and approve timesheets, communicate employee procedures, and provide ongoing training.
• Coach, recognize, and develop the site team; delegate work and ensure accountability and follow-through.
• Maintain awareness of employee and resident delinquency and work with HR to address employee delinquency.
• Ensure lease files are current, complete, and compliant with applicable affordable housing program requirements, if applicable.
• Ensure the office opens on schedule and maintain the condition of the property, including the leasing office, common areas, trash rooms, and model units.
• Attend scheduled management meetings; maintain daily, weekly, and monthly records; submit corporate reports; prepare for audits; complete annual reporting; and issue notices as needed.
• Complete assigned training and ensure associates complete required coursework.
• Foster a sense of community and a positive customer-service experience; conduct move-in and move-out inspections and review notices to vacate to understand reasons for move-outs.
• Establish and implement procedures for resident communications, complaints, and service requests.
• Walk and inspect the property, verify vacant apartment condition, monitor make-ready and vacancy status, and coordinate timely apartment reconditioning with maintenance staff.
• Oversee or delegate vendor and contractor communications regarding scheduling, billings, vendor relations, and certificates of insurance; monitor maintenance activities.
• Monitor market conditions and trends; show the property to prospective residents as needed; and ensure calls and emails receive timely, professional responses.
• Immediately report liability, property, and workplace injury incidents to the appropriate managers and departments.
• Maintain awareness of safety resources and policies, train the team on safety protocols and PPE, coordinate safety checklists with maintenance staff, and ensure monthly safety meetings occur.
• Follow company policies and procedures, collaborate productively with home office departments, and perform additional duties assigned by the Regional Manager.

Benefits

• 34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
• Housing discount may be available.
• Employer-matched 401(k) retirement plan.
• Discretionary bonus potential.
• Eligibility for earned leasing and renewal commissions.
• $0-premium medical, dental, and vision insurance effective the first of the month following the start date.
• Fully covered long-term disability insurance.
• Fully covered life insurance with supplemental life insurance options.
• 24/7 Employee Assistance Program (EAP).
• Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
• Pet insurance discounts.
• Parking and transit commuter benefits.
• Annual professional development reimbursement.
• Training opportunities and career progression and growth plans.
• Company-wide parties and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed