Community Manager - Santa Rosa & Petaluma

PEP Housing•Santa Rosa, CA

1d•Onsite

About The Position

PH Development Group is seeking a Community Manager to oversee multiple senior apartment communities in Petaluma and Santa Rosa. This floating, in-person position works across multiple properties and follows PHDG standards and reasonable work-related directives from the Regional Portfolio Manager. The role coordinates site-level property management activities with other departments to ensure responsibilities are completed consistently. The communities provide affordable housing for seniors living on fixed or limited incomes. The Community Manager handles resident applications, leasing, move-ins and move-outs, rent collection and records, waitlists, and income recertifications in accordance with PHDG procedures and applicable funding and regulatory requirements. The role also supports resident engagement, maintains accurate property and financial records, conducts routine inspections, coordinates unit turnovers and repairs, and helps residents and management respond to emergencies. PHDG describes its workplace as one that values employees and residents, recognizes employee contributions, and is committed to honest, ethical, high-quality service. The position is scheduled for an eight-hour day shift, Monday through Friday, with evenings, overtime, and weekends as needed.

Requirements

At least two years of experience managing affordable housing developments.
Yardi Voyager experience is required.
Ability to complete complex household income calculations and perform arithmetic using whole numbers, common fractions, and decimals.
Working knowledge of Microsoft Windows and Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to read and explain rental agreements, government regulations, and budgets; write effective business correspondence; and communicate information and respond to questions effectively.
Ability to analyze and interpret technical procedures and instructions, collect data, establish facts, and draw valid conclusions.
Detail-oriented and well organized, with the ability to handle detailed paperwork thoroughly and completely.
Ability to prioritize work deliverables, be flexible and creative, and remain calm when handling emergencies.
Ability to promote harmonious relations among staff, residents, vendors, and the wider community.
Ability to maintain professional and congenial relationships with residents; compassion and understanding for elderly residents is required.
Must comply with applicable PHDG rules and regulations.
Must submit to pre-employment processes, including DMV, reference, and background checks.

Nice To Haves

Experience with HUD programs, particularly Section 202 PRAC and Section 8, Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, Rental Housing Construction Program (RHCP), and Affordable Housing Program (AHP) properties.
Knowledge of California housing laws, including Fair Housing and landlord and resident laws.

Responsibilities

Follow PHDG's application process and applicable funding, city, county, state, and federal legal requirements.
Build community through daily, weekly, and monthly gatherings or as assigned.
Review resident applications, complete verifications, and show available units.
Complete resident move-ins and move-outs in Yardi, collect and process security deposits and rents, prepare lease forms, and explain occupancy terms and conditions.
Complete move-in and move-out checklists promptly and follow applicable procedures and policies.
Maintain occupancy by managing waitlists and processing applications in accordance with Fair Housing requirements.
Instruct residents on emergency procedures, appliance use, and property rules.
Serve resident rent-warning notices and maintain a daily manager's log.
Maintain accurate rent rolls, including gross rent potential, rent paid, late charges, and nonpayment by unit.
Collect rents and other monies and accurately enter and process transactions in the Yardi accounting system.
Complete recertifications accurately and on time in accordance with property, financing, and regulatory requirements.
Interview residents, prepare collection forms, explain recertification requirements, and issue warning notices when necessary.
Process and maintain resident documents and forms, including leases, income certifications, and recertifications, in accordance with PHDG guidelines.
Provide reports to the Regional Portfolio Manager upon request.
Manage day-to-day property operations and keep financial records and files in good order.
Attend and participate in Community Manager and other staff meetings.
Maintain an ongoing system to ensure apartment components are in good repair and meet PHDG standards.
Conduct recertification unit inspections, monthly Cal-OSHA site inspections, weekly light checks, and daily property walks.
Inspect common and storage areas, building exteriors, and grounds weekly; document deficiencies and take appropriate action to improve the property's appearance.
Schedule annual apartment upgrades, including carpeting, fixtures, window treatments, and appliances, as needed based on occupancy duration or wear and tear.
Inspect vacant units, assess damage and repair costs, coordinate turnover repairs with the Maintenance Department, and ensure units are clean and ready for occupancy.
During emergencies, alert management and residents, assist with orderly evacuation, help residents relocate or contact others to arrange shelter, and secure the property if safe to do so.
After an emergency, assist residents in returning safely and orderly to the property.
Perform other duties as assigned.