Community Manager Ops Only

Cambio Property Management•Kalamazoo, MI

7d•Onsite

About The Position

The Community Manager Ops Only is responsible for the overall operations at the community with a strong focus on customer service and retention, aligning with company goals and embodying the EPIC Values. This job specifically requires candidates for this position to live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

Requirements

High school diploma or general education degree (GED)
Five + years property management experience as a property manager.
Must have experience creating and analyzing budgets, P&L's, and financial reports.
Marketing, sales, and leasing experience
Strong management and operational skills including customer service; public relations; performance management.
Ability to be available to resident and community needs after hours.
Must be willing to live on-site in company provided housing.
Excellent communication skills including writing and verbal.
Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
Must maintain a valid driver license and clean driving record.
Must have reliable transportation to work.
Must maintain an active and working personal mobile phone.
A growth mindset; always testing and learning.
Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Responsibilities

Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
Manage and increase occupancy through working closely with the sales and leasing team to actively market the community.
Analyze and prepare monthly, annual, and long-term budgets.
Meet or exceed all approved revenue, expense, sales, and leasing budgets.
Complete monthly Profit and Loss variance reports.
Manage all third-party vendors.
Develop marketing strategies based on the local market and competition.
Manage all aspects of the home rental program.
Maintain the physical appearance and infrastructure of the community in accordance with company standards.
Comply with local regulations.
Communicate with homeowners and HOA's.
Accurate reporting of occupancy, sales, etc.
Sales and Occupancy forecasting.
Enforce rules and policy for residents and team members.
Must maintain open office hours while physically working from the office location.
Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
Directly supervises a team comprised of a Maintenance Technician and seasonal (summer) Pool Attendants.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.