Community Manager III & Night Manager - Willows, Highlands & Hillside, Vacaville

Eden Housing • Vacaville, CA

1d • Onsite

About The Position

Under the direction of the Property Supervisor, the Community Manager III is responsible for the overall operation of multiple sites or a single large property. This role involves the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and maintained community, meeting all regulatory and investor requirements. Key responsibilities include fostering a supportive resident environment, sound fiscal management, maintaining occupancy levels, ensuring building and grounds upkeep, managing onsite staff, supervising vendors, and potentially working with a Board of Directors. The Community Manager III must possess strong interpersonal skills, good judgment, and the ability to lead and facilitate a cooperative team environment. This position directly supervises two or more employees. A Community Manager III living on-site will also perform Night Manager duties, including responding to after-hours emergencies.

Requirements

• Three years’ experience in affordable housing management as a community manager.
• Three years managing people, projects, materials, and information; or equivalent combination of education and experience.
• High School Degree or equivalent.

Nice To Haves

• Willingness to learn and troubleshoot preventive plumbing, electrical, landscaping, and ongoing maintenance issues.
• Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
• Demonstrated integrity on a professional level.
• Excellent communication and customer service skills.
• Strong attention to detail.
• Knowledge of Word and Excel.
• Yardi software knowledge a plus.
• Ability to handle many projects at once and shifting priorities in a fast-paced environment.
• Second language skill a plus.
• ARM certification preferred.

Responsibilities

• Supervises maintenance and janitorial staff, including contract or temporary personnel.
• Supervises all vendors, contractors, and service providers to ensure quality of work.
• Schedules routine maintenance and janitorial work, and performs follow-up inspections.
• Ensures adherence to preventative maintenance checklists and timely completion of tasks.
• Performs regular inspections of properties to ensure proper maintenance, safety, and attractiveness.
• Conducts quarterly safety inspections in compliance with OSHA laws.
• Inspects exterior and interior common areas weekly.
• Performs annual or more frequent unit inspections and follows up with residents.
• Ensures efficient vacant apartment turnover procedures.
• Reviews completed and outstanding work orders daily, ensuring timely completion and proper closure in Yardi.
• Prepares lists of anticipated capital replacements and submits to Property Supervisor.
• Prepares annual inventory of building contents, tools, and equipment.
• Bids out and selects contract services, negotiates vendor agreements, and monitors vendor performance.
• Ensures adherence to all applicable municipal and fire codes, and obtains necessary permits.
• Prepares written recommendations for physical repairs, improvements, supplies, and equipment.
• Utilizes the HD Supply app for safety-related information and reports.
• Ensures adherence to all maintenance requirements of Eden Housing.
• Maintains full occupancy through marketing and leasing programs.
• Assigns units according to the Waiting List and Eden Housing policy.
• Ensures compliance with waiting list administration requirements.
• Supervises staff in the turnover of vacant rental units.
• Reviews rental applications and leases for accuracy and completeness.
• Conducts applicant interviews, obtains documentation, and verifies income.
• Takes deposits and rents in accordance with policy.
• Performs background screenings on potential applicants.
• Walks vacant apartments and common areas to ensure readiness and good condition.
• Supervises move-in and move-out procedures.
• Completes security deposit refund paperwork timely.
• Conducts marketing and public relations tours.
• Prepares regular market surveys.
• Prepares weekly Vacancy Reports, monthly Budget Variance Reports, and Management Overview Reports.
• Attends and participates in external meetings and inspections as required.
• Promotes harmonious relations among residents, staff, vendors, and the community.
• Maintains congenial relationships with residents, showing sensitivity to cultural background, economic status, and special needs.
• Develops a sense of community among residents through positive interactions and activities.
• Ensures site staff respond to resident requests or complaints in a timely, efficient, and courteous manner.
• Receives work order repair requests, schedules repairs, and follows up with residents.
• Manages resident evictions in compliance with court orders and legal counsel.
• Convenes and chairs resident meetings.
• Assists in the preparation of Board Packets.
• Coordinates with Resident Services to assist residents with social services needs.
• Provides resident comment and evaluation forms and acts on feedback.
• Develops and provides support to resident organizations.
• Represents properties to local social service agencies and funding sources.
• Ensures successful day-to-day financial management of properties.
• Collects rents and other monies, processing transactions accurately in YARDI.
• Supervises or completes daily deposits of all monies collected.
• Reviews delinquent accounts and determines collection actions in consultation with Property Supervisor.
• Submits weekly reports with action plans for receivable reduction.
• Reviews property dashboards and prepares action plans for underperforming properties.
• Compares lease information with monthly rent roll for accuracy.
• Reviews monthly pre-posting reports for accurate rent charges.
• Utilizes purchase orders for property purchases.
• Performs payscan functions for prompt vendor payment.
• Reviews monthly income and expense statements and reports problem areas.
• Prepares the initial draft of the annual site budget.
• Maintains compliance within the budget during the fiscal year.
• Prepares monthly financial packages for submission to the Property Supervisor.
• Works with Community Managers and Property Supervisor in monitoring and managing to budget.
• Prepares weekly Vacancy and Delinquency Reports of the entire portfolio.
• Completes and submits a Monthly Budget Variance Report.
• Completes and submits incident reports within 24 hours for review.
• Adheres to all accounting and reporting procedures required by Eden Housing.
• Supervises or completes resident files accurately and completely at move-in and recertification.
• Supervises or completes timely and accurate income recertification of all residents.
• Processes and maintains all resident documents and forms.
• Submits files to third-party compliance for approval.
• Ensures compliance with regulatory and financial partner requirements.
• Prepares properties for all inspections.
• Provides reports to Property Supervisor upon request.
• Interacts with representatives of investors, funders, and agencies.
• Coordinates and participates in site inspections and visits of regulatory agencies and financial partners.
• Supervises or manages the day-to-day administration of property offices.
• Ensures the office is clean, well-organized, and presentable.
• Adheres to Eden Housing performance standards.
• Exercises common sense, good judgment, consistency, and self-control.
• Ensures consistent application of rules, regulations, and lease agreements.
• Documents and reports all violations.
• Ensures proper maintenance and storage of property files and records.
• Ensures all property staff adhere to Eden Housing systems, procedures, and formats.
• Collects, analyzes, and reports statistical data.
• Reports the status of each property within the portfolio using the monthly dashboard.
• Ensures prompt response to any emergency on site.
• Completes incident reports and forwards to Property Supervisor within 24 hours.
• Assists in the coordination of displaced residents due to property emergencies.
• Posts all required licenses, permits, notices, and occupancy permits.
• Attends trade association meetings and seminars.
• Communicates and resolves problems or makes recommendations to Property Supervisor.
• Interviews, hires, trains, evaluates, motivates, disciplines, and terminates staff.
• Conducts introductory and annual performance evaluations and sets goals for staff.
• Recommends promotions, salary adjustments, and disciplinary actions.
• Determines appropriate personnel for maintenance jobs and utilizes temporary personnel.
• Interacts effectively with Resident Services staff.
• Reviews, approves, and submits employee timesheets.
• Ensures appropriate staff development and training.
• Mentors and trains Community Managers.
• Completes Workers Compensation reports for injured employees.
• Ensures all staff adheres to fair housing laws.
• Develops and maintains good staff working relationships, provides leadership, and encourages teamwork.
• Ensures staff interacts professionally and respectfully with residents and each other.
• Escalates issues to Property Supervisor and HR where applicable.
• Understands confidentiality and acts in a leadership role.
• Attends leadership classes and monthly meetings.
• Conducts quarterly meetings with team members, providing updates and reviewing performance.
• Ensures the housing program is maintained as directed by governing documents.
• Provides direct assistance and direction during after-hours emergencies.
• Schedules and supervises fire alarm inspections and ensures paperwork is completed.
• Conducts monthly staff meetings with safety as a standing item.
• Performs other assigned activities to ensure the viable operation of the property.

Benefits

• Will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED