Community Manager, Digital Games

Mattel • El Segundo, CA

12d

About The Position

Mattel Games Studios is seeking an experienced Community Manager to play a key role in building and growing player communities across our upcoming mobile games. This role will be responsible for defining how we engage with our players across community channels and best practices for communication , so our players feel heard and supported. The ideal candidate is passionate about mobile games and enjoys collaborating with Product, Marketing, Design, and Player Support to surface player feedback and enhance the game experience.

Requirements

• 4+ Years of experience, preferably in F2P Mobile Gaming in a community management role
• Strong knowledge of mobile F2P games and features: LiveOps events, player motivations, community engagement drivers
• Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels
• Strong moderation instincts and handling sensitive community situations with empathy and professionalism
• Excellent writing and communication skills with player-first, brand-conscious tone

Responsibilities

• Lead community strategy and operations: Develop and manage community engagement plans across key channels across various social platforms and other player-facing spaces
• Build a positive player community: Establish the voice, tone, moderation standards for community interactions
• Drive insights and reporting: Monitor community sentiment, player feedback, and engagement trends. Help identify recurring themes and surface them to the broader team
• Partner cross-functionally: Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events
• Own player communication: Draft and publish community updates, event messaging, known-issue updates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed