Community Manager, Community Development
About The Position
Health Union powers the first and largest community-based activation and data platform, transforming healthcare by providing unparalleled support, information, and validation for millions navigating complex health conditions and their care teams. With over 125+ condition-specific online communities and 15 years of community leadership, Health Union’s authentic engagements fuel the company’s robust suite of endemic media, influencer marketing, market research, and data solutions, driving proven outcomes for patients, HCPs, and brands. Position Overview: Health Union is seeking a Community Manager to join our growing Community Development Team. The Community Manager will be primarily responsible for managing the overall health and growth of our online communities. In this role, you will work with other community team members, cross-functional team members, and our patient leaders to manage our online health communities. Given our aggressive growth and variety of projects, day-to-day responsibilities and projects can vary greatly. This position provides development opportunities for driven, successful individuals. Responsibilities may change and evolve as the team and Health Union grow.
Requirements
- Bachelor’s degree in Liberal Arts, Marketing, Public Health, Psychology, Sociology, Communications, or relevant experience
- 1+ years in community management, content management/editorial, health education, or online marketing/public relations/communications
- Outstanding written and verbal communication skills
- Ability to work independently without the need for direct guidance or management
- Strong organizational skills with the ability to manage multiple conversations via multiple platforms: social, blog, email, internal, etc
- Demonstrated ability to meet deadlines and manage timely turnaround of content, responses, and deliverables in a fast-paced environment
- Proactive, independent thinking with a positive attitude
- Ability to translate complex ideas into similar, intuitive communications
- Proactive in creating conversations and seeking innovative ways to connect online
Nice To Haves
- Experience in healthcare a plus
Responsibilities
- Build and maintain a working knowledge of relevant disease states to inform content strategy and community engagement
- Own and evolve the community strategy for each assigned community, using data and community insights to guide decisions and optimize performance
- Leverage content, email, and social channels to drive community growth, engagement, and retention
- Manage site content to ensure diversity, accuracy, quality, and relevance
- Optimize content for readability and search performance (SEO, Zero-Click, AEO, GEO) in partnership with subject matter experts
- Lead email marketing strategy and execution for the relevant community
- Lead and support site-specific Health Leader teams to foster authentic engagement and community trust
- Encourage meaningful community interaction while maintaining a safe, inclusive, and supportive environment
- Identify and execute scalable opportunities to grow the community and strengthen relationships
- Surface insights and recommendations from community management to inform broader strategy and decision-making
Benefits
- medical, dental, and vision insurance
- a 401(k) plan
- a professional development budget
- paid time off available to full-time employees upon hire
- time off for designated company-paid holidays, summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
