Community Manager, Assistant

AAM Brand•Southgate, MI

7d•Hybrid

About The Position

Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you. Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.

Requirements

Strong computer software and internet proficiency.
Excellent interpersonal skills: positive written and verbal communication abilities.
Time Management: the ability to organize and manage multiple priorities.
Proven customer service experience, with a strong emphasis on problem resolution.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written).

Responsibilities

Provides administrative support and other tasks as directed for the assigned Community Manager.
Partners with AAM's Management Team to ensure compliance with State & Federal Assoc. Laws.
Develops a working relationship with community board members and various committees.
Answer and provide customer service to homeowner calls and emails.
Assists with community inspections according to AAM's management contract.
Attend evening Board meetings and assist with assigned post-meeting follow-ups.
Assist in the preparation and attend annual meetings.
As directed, assists with reviewing monthly financials and submits community accounts payable.
As directed, assists in obtaining bid proposals.
Prepares bid comparisons for manager and board review.
Maintains accurate and current association records, calendars and website.
Maintains meeting schedule and open communication with contract vendors.
Maintains strict adherence to community and company deadlines.
Works with Administrative Assistant with updates in community disclosure packages.
Performs other duties as directed.