Community Manager, Assistant

Associated Asset Management (AAM)•Southgate, MI

About The Position

Primarily responsible for assisting Community Managers by providing effective customer service through in-depth knowledge of Community Governing Documents and management contracts.

Requirements

Strong computer software and internet proficiency.
Excellent interpersonal skills: positive written and verbal communication abilities.
Time Management: the ability to organize and manage multiple priorities.
Proven customer service experience, with a strong emphasis on problem resolution.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written).

Responsibilities

Provides administrative support and other tasks as directed for the assigned Community Manager.
Partners with AAM's Management Team to ensure compliance with State & Federal Assoc. Laws.
Develops a working relationship with community board members and various committees.
Answer and provide customer service to homeowner calls and emails.
Assists with community inspections according to AAM's management contract.
Attend evening Board meetings and assist with assigned post-meeting follow-ups.
Assist in the preparation and attend annual meetings.
As directed, assists with reviewing monthly financials and submits community accounts payable.
As directed, assists in obtaining bid proposals. Prepares bid comparisons for manager and board review.
Maintains accurate and current association records, calendars and website.
Maintains meeting schedule and open communication with contract vendors.
Maintains strict adherence to community and company deadlines.
Works with Administrative Assistant with updates in community disclosure packages.
Performs other duties as directed.