Community Living & Supports Resource Coordinator

Wellspring•Castle Rock, CO

3d•Hybrid

About The Position

Wellspring is seeking a dedicated and compassionate Community Living and Supports Resource Coordinator to coordinate and support all aspects of service access, implementation, and quality oversight for individuals receiving Home and Community-Based Services (HCBS). This position serves as a key resource for individuals receiving Developmental Disability (DD) Waiver, Supported Living Services (SLS) Waiver, Community First Choice (CFC) services, and transportation supports, ensuring services are coordinated, person-centered, compliant, and aligned with each individual’s goals, preferences, and desired outcomes. The Community Living and Supports Resource Coordinator will collaborate with individuals, families, guardians, Case Management Agencies (CMAs), service providers, Wellspring leadership, and community partners to promote independence, meaningful community participation, quality outcomes, and compliance with applicable Medicaid waiver requirements.

Requirements

High School Diploma or equivalent required.
Strong organizational, communication, documentation, and problem-solving skills.
Ability to develop and maintain positive working relationships with individuals receiving services, families, guardians, Case Management Agencies (CMAs), service providers, and community partners.
Ability to manage multiple priorities while maintaining attention to detail, compliance, and quality service delivery.
Proficiency in computer skills, including Microsoft Office applications and electronic charting/documentation systems.
Must successfully complete required background checks and drug screening requirements and obtain DOT certification.
Valid driver’s license and reliable transportation may be required based on program needs.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred.
Previous experience in case management, social services, HCBS programs, intellectual and developmental disabilities (IDD) services, or a related field preferred.
Experience with Colorado Medicaid waiver programs, including DD Waiver, SLS Waiver, and Community First Choice (CFC) services, preferred.
Understanding of person-centered planning, HCBS Settings Rule requirements, and individualized service delivery practices preferred.
Experience conducting monitoring visits, quality assurance reviews, or compliance activities.
Experience collaborating with Case Management Agencies and Medicaid-funded service systems.
Experience supporting individuals with independent living skills, community integration, employment, and community participation goals.
Experience with transportation coordination and resource navigation.

Responsibilities

Coordinate the intake and onboarding process for individuals accessing HCBS services, including DD Waiver, SLS Waiver, CFC, and transportation services.
Facilitate authentic person-centered planning meetings and support the development of individualized goals and objectives in collaboration with the person receiving services.
Ensure individual preferences, strengths, needs, and desired outcomes guide service planning and implementation.
Develop and maintain collaborative relationships with individuals, families, guardians, Case Management Agencies (CMAs), Support Coordinators, service providers, and community partners.
Assist with the development, implementation, and monitoring of individualized service plans to ensure supports are delivered according to identified goals, objectives, and authorized services.
Conduct initial intake assessments, including reviews of independent living skills, health and safety needs, emergency preparedness, and support requirements in collaboration with the Program Manager, Nurse, and other members of the interdisciplinary team.
Conduct quarterly monitoring visits and service reviews to evaluate service implementation, ensure individual needs are being met, assess health and safety considerations, and verify compliance with HCBS requirements and Wellspring standards.
Monitor documentation, service records, and support practices to ensure alignment with Medicaid waiver requirements, person-centered planning principles, and organizational policies and procedures.
Identify areas for improvement, coordinate follow-up actions when needed, and collaborate with internal teams and external partners to promote continuous quality improvement.
Ensure timely communication and follow-up with individuals, families, CMAs, and service providers regarding service changes, concerns, and identified needs.
Maintain accurate and timely documentation within organizational databases, electronic charting systems, and required state systems.
Support compliance activities, including internal reviews, quality assurance monitoring, regulatory readiness, and corrective action planning when necessary.
Assist individuals in identifying and accessing community resources that promote independence, inclusion, self-direction, and meaningful community participation.
Maintain knowledge of Colorado Medicaid waiver requirements, HCBS Settings Rule expectations, and applicable state and federal regulations.
Ensure services are delivered in a manner that promotes individual rights, dignity, choice, autonomy, and community inclusion.
Complete required quarterly monitoring activities, documentation reviews, and quality assurance checks to support ongoing compliance and effective service delivery.
Review service implementation and documentation to ensure supports are consistent with approved service plans and individual outcomes.
Partner with Wellspring leadership to identify trends, address compliance concerns, and implement strategies that improve service quality and individual experiences.
Participate in audits, program reviews, and continuous improvement initiatives.